• Sales and support of design industry through phone, emails with the international customers.• Responsible to handle and analyze the growing marketing trends and accordingly develop new business products in line with customized requirements of clients in order to promote sales. Also to suggest an appropriate course of actions for management to facilitate making policy• Global customer handling via email

• Work as a Customer Service Representative, and look after the official desk of TCS customer’s email from all over the world, looking after the customer services related to TCS UK Office as well since April 2006.• Assisting the call center agents in resolving various issues.• Take reporting for Organizational Customer Based Activities• Complaints handling to ensure quality services up to customer satisfaction.• High command to communicate with corporate level clients to ensure the services level preservation.• Global customer handling via email.• Dealing with the complaint management desk and coordinating all over TCS network VIA email and over the phone to resolve customer’s issues.• Reporting directly to Manager Operations call center and assisting in making various reports in order to ensure quality of operations. • Run and file daily, weekly and monthly reports

• Creating the database of employees all over the network• Reporting directly to Manager HR

• Work as a Marketing Promoter Executive in MARK Enterprises as a part time work placement in September 2004 to December 2005.• Searching for the material over the internet in respect to assist in making new projects.