Faisal Kutub Email & Phone Number

Riyadh, Saudi Arabia

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients, resolve issues related to operational components for LAN, WAN and voice systems.
• Monitored and tested application performance to identify potential issues, develop solutions, and collaborate with developers on solution implementation.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Patched software, windows updates and installed new versions to eliminate security problems and protect data.
• Updated and maintained custom scripts to increase system efficiency and performance time.
• Participated in development meetings for high-value customers and business operations updates.

Saudi Arabia

• Administrate and organize company learning programs using the learning management system (LMS) and provide training to end-users.
• Developed training materials and presentations and delivered effective IT training programs.
• Diagnosed and resolved servers, appliances, operating systems, hardware and software program problems to root causes.

Saudi Arabia

• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Analyzed infrastructure design, implementation, testing and deployment needs to define project requirements.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.

Riyadh

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Identified issues, analyzed information and provided solutions to problems.
• Exceeded goals through effective task prioritization and great work ethic.

Riyadh

• Configured hardware, devices and software to set up work stations for employees.
• Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Riyadh

• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.

Riyadh

• Worked in HR department as summer trainee, shadowed senior team members to learn all related jobs.
• Collected, arranged and input information into database system.
• Helped progression of SNTTP Programme to exceed goals.

Riyadh

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Organized sales paperwork, presented proposals and finalized contracts.

Riyadh

• Worked as summer trainee, I learned new materials, processes and programs quickly.
• Prepared reports detailing weekly progress for presentation to management.
• Served customers and followed outlined steps of service.

Bachelor'S Degree, Management Information Systems, General, Gpa (4.27/5)

Distance Learning Program

Associate'S Degree, Computer Science, Gpa (4.76/5)