-Provide superior customer service through effective communication, responsive follow-through, and advocacy for client issues within internal departments.-Provide on-site and remote implementation, troubleshooting and maintenance of Hardware.-Collaborate extensively with peers, Quality Control, and Product Development in problem resolution while actively contributing to a growing knowledge network to improve the effectiveness of the team.-Troubleshoot complex software applications utilizing diagnostic skills related to software and hardware setup, database management, data analysis, and operating system configuration.-Assess customer related trends and report potential areas of risk or reward to Technical Support Management.-Equipment Testing and prepared a report of their performances.

Working on Cisco Switches and Routers.Fiber End to End Connectivity and Bandwidth.Customer End Troubleshooting.Daily Reports on complain.

Worked in Network Support Service Operation Department:Initial Tuning Of Network.Integration Drive TestWorked on GSM/GPRS and CDMA based handset testing.Worked in Switching Operation Team:1-Upgrading DNS (Domain Name Server) 2-Modifying and Analyzing IMSIs 3-Daily Health Checks for DNS4-Analyze & Calculate APNs (Access Point Name) and IMSIs failures in SGSNWorked in Roaming Team: 1-Creation of work order for inbound Roaming Network changes2-Rising the request for GPRS Roaming test setup process3-GSM Roaming test setup processWeb based technical trainings in TCP/IP, ATM Basics, UMTS, GPRS, GSM, Networks and security.