Faisal Masod

Faisal Masod Email and Phone Number

Support Engineer at Techlogic @ Techlogic
berks, west berkshire, united kingdom
Faisal Masod's Location
Greater Oxford Area, United Kingdom
Faisal Masod's Contact Details

Faisal Masod work email

Faisal Masod personal email

About Faisal Masod

Faisal Masod is a Support Engineer at Techlogic at Techlogic.

Faisal Masod's Current Company Details
Techlogic

Techlogic

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Support Engineer at Techlogic
berks, west berkshire, united kingdom
Website:
techlogic-uk.com
Employees:
6
Faisal Masod Work Experience Details
  • Techlogic
    Support Engineer
    Techlogic Apr 2010 - Present
    -Provide superior customer service through effective communication, responsive follow-through, and advocacy for client issues within internal departments.-Provide on-site and remote implementation, troubleshooting and maintenance of Hardware.-Collaborate extensively with peers, Quality Control, and Product Development in problem resolution while actively contributing to a growing knowledge network to improve the effectiveness of the team.-Troubleshoot complex software applications utilizing diagnostic skills related to software and hardware setup, database management, data analysis, and operating system configuration.-Assess customer related trends and report potential areas of risk or reward to Technical Support Management.-Equipment Testing and prepared a report of their performances.
  • Satcomm (Pvt.) Ltd.
    System Engineer
    Satcomm (Pvt.) Ltd. Dec 2009 - Apr 2011
    Working on Cisco Switches and Routers.Fiber End to End Connectivity and Bandwidth.Customer End Troubleshooting.Daily Reports on complain.
  • Vodafone
    System Engineer
    Vodafone Jan 2009 - Sep 2009
    Worked in Network Support Service Operation Department:Initial Tuning Of Network.Integration Drive TestWorked on GSM/GPRS and CDMA based handset testing.Worked in Switching Operation Team:1-Upgrading DNS (Domain Name Server) 2-Modifying and Analyzing IMSIs 3-Daily Health Checks for DNS4-Analyze & Calculate APNs (Access Point Name) and IMSIs failures in SGSNWorked in Roaming Team: 1-Creation of work order for inbound Roaming Network changes2-Rising the request for GPRS Roaming test setup process3-GSM Roaming test setup processWeb based technical trainings in TCP/IP, ATM Basics, UMTS, GPRS, GSM, Networks and security.

Faisal Masod Education Details

Frequently Asked Questions about Faisal Masod

What company does Faisal Masod work for?

Faisal Masod works for Techlogic

What is Faisal Masod's role at the current company?

Faisal Masod's current role is Support Engineer at Techlogic.

What is Faisal Masod's email address?

Faisal Masod's email address is fa****@****ail.com

What schools did Faisal Masod attend?

Faisal Masod attended Oxford Brookes University, Sir Syed University.

What are some of Faisal Masod's interests?

Faisal Masod has interest in Swimming, Music, Cricket.

Who are Faisal Masod's colleagues?

Faisal Masod's colleagues are Sean Cook, Rebecca Hughes.

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