Faisal Munir Email & Phone Number

 Led a team of Client Services professionals, managing an increasing a portfolio of client accounts as the direct escalation point of contact. Ensured that staff had the necessary strategies, training and development plans to consistently achieve in line with business objectives, while working on succession planning of future leaders.  Coordinated client-specific projects, monitored staffing/resources and led project scoping calls to provide insightful consultation to promote best practices. Delivered training to Project Managers to ensure delivery of large client matters resulting in £2M+ revenue.  Led several new process and software upgrade rollouts involving product UAT and documentation.

London, United Kingdom

 Successfully delivered several assigned projects in line with budget, scope, schedule, risks, outcomes, prioritisation, value and benefits, while managing client account relationships. Monitored and controlled project scope, schedule, resources, financials and delivered project updates to stakeholders. Produced project staffing plans covering project requirements and milestones.

London, United Kingdom

 Project managed large-scale projects through the entire cycle from inception to handover. Led and provided ongoing support/mentoring to the team and ensured the attainment of competency levels. Maintained strong stakeholder relationships, influenced decisions and ensured effective communication through all project stages.  Responded promptly and effectively to changing circumstances, planned for contingencies and managed conflicting priorities.

 Managing a team of specialists to provide quality support to Clients as well as Project Managers Developing and implementing search strategies as well as providing review stage support for Clients Interpreting Client delivery/ disclosure specifications and introducing workflows for the smooth delivery of data.  Managing workloads on a number of projects simultaneously whilst liaising with Project Managers to ensure deadlines set are met. Providing consultation on all technical issues related to data from troubleshooting through to data manipulation. Provide support on our proprietary software (eDMX and Documatrix) and additional software’s such as Relativity. Developing and maintaining a training initiative for new and existing staff International point of contact

London, United Kingdom

 Managing and working on a series of projects from the initial inception of data through to delivery Ensure data is successfully extracted and processed Responsible for testing new release features and rolling out across team Introducing streamlined processes to ensure data accuracy and integrity is maintained during the processing phase Working knowledge of data delivery into various third party formats including Concordance, Summation, Ringtail and Introspect. Training of new/ existing staff International point of contact

London, United Kingdom

 Ensuring data is accurately processed following stringent workflows Finding technical solutions to problematic data or new formats of electronic data using innovative techniques Advance knowledge of various email formats and metadata associated with them Use of Unix commands to mount/copy data to servers or onto media Use of Encase Software to extract data  Writing quick solutions in VB and Perl to manipulate data Producing documents for disclosure according to Client specification Manipulating third-party load files to load data into our proprietary review platform

Bachelor Of Science (Bsc), Computer Science, 2.1

Mathematics With Mechanics, Physics, Computing, B, B, C