Faisal Naseer Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

• Working as a Help Desk Engineer, providing technical support in Managed Services Transport (MST) - a joint project of KSA’s largest telecom company STC and Huawei.• Providing support and coordination with different vendors’ NOCs (CISCO, Juniper, Nokia, etc.) and liaison with field teams as well as customers.• Responsible for analyzing technical issues, providing desktop support, and escalating service-related complaints to the concerned departments.• Assigning Trouble Tickets (TTs) using the complaint management system RTTS to the ISP/OSP teams to ensure smooth end-to-end communication by delivering support to all internet clients.

Multan Division, Punjab, Pakistan

• Managed Remote Line Units (RLUs), associated Access Network and workforce to optimize productivity; along with Customer Relationship Management (CRM), Multimedia and Broadband (MMBB) support.• Responsible for Administrative activities, as well as Building and Fleet management.• Strategically positioned to deal with and resolving communication breakdowns; also managed field staff to address customer grievances, achieve business growth & revenue targets.• Performed activities as Focal person of Chief Minister Complaint Cell for PTCL Bahawalpur Zone.

• Responsible for Site Design optimizations and organizing fiber deployment projects.• Planned network rehabilitation and new project surveys, formulated development estimates, Bill of Quantities (BoQ) and executed those projects after sanctions.• Acquired No Objection Certificates (NOCs) and Right of Way (RoW) approvals from Local Government and Municipal Administrations.• Liaised with vendors and other stakeholders for timely execution of projects.• Executed Quality Assurance projects for validation of standards.

Kamra, Pakistan

 Overview of aircraft building factory operations Working & production of avionics for military jets Introduction to NGN networks of Data Center Training on OFC Splicing Fiber Optics Systems and Networks Defense Communication (DefCom) Systems

Bahawalpur, Pakistan

Went through primary training on Optical Fibre, Broadband and PSTN Setup of Pakistan's largest Telecommunication Company. Breakdown of the training is as follows:• Introduction to Fiber Optics network • Intro to NGN & Switching• PSTN setup and its call flow • Training on OFC Splicing• MMBB (Multimedia & Broadband) • Working of Wireless Networks• Business and technical operations

Master Of Engineering - Meng, Electrical And Electronics Engineering

Bachelor Of Engineering - Be, Telecommunications Engineering

Activities and Societies: • IEEE Communication Society • IUB Literary Society • Football

Matriculation, General Science

College-Intermediate, Pre-Engineering