Faisal Rasheed Email & Phone Number

Fulham London

Lahore, Punjab, Pakistan

• Backing up network data • Endpoint Security Solution (Bit Defendfer)• Collaborating with the IT department on the deployment and maintenance of network technologies.• Enhancing intranet performance and creating internet domains.• Testing the exchange of data between computers, servers, modems, and routers.• Installing, configuring, and updating network software, as well as maintaining hardware and network devices.• Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval procedures.• Optimizing server capacity to keep up with demand in online traffic.• Testing network protocols and ensuring stable and secure server connectivity.• Documenting network processes and layouts, as well as enhancing network security.• Keeping abreast of developments in network infrastructure and technologies.• Configuring security settings or access permissions to ensure the right people can get in and the wrong ones cannot • Analyzing and reporting security breaches or attempted breaches • Troubleshooting the network to identify connectivity issues and using diagnostic testing software and equipment • Documenting network support activities • Configuring wide area network (WAN) or local area network (LAN) routers or related equipment • Installing network software, such as security or firewall software • Providing end-user support in person and remotely • Evaluating network performance data regarding things like speed, connectivity and disaster recovery

Lahore, Punjab, Pakistan

• Receiving and placing customer service telephone calls • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism • Resolving customer complaints, managing database records, drafting status reports on customer service issues • Data entry and research as required to troubleshoot customer problems

It, Information Technology, A

Bachelor'S Degree, Information Technology