Service Department Manager
CurrentDetermine staffing requirements • Hire and train new staff • Supervise direct reporting staff according to overall company policy • Set employee goals and objectives • Develop staff to maximize potential • Monitor staff performance including performance reviews • Delegate work duties to staff • Monitor and assist staff with work progress • Evaluate current business processes and systems • Plan and implement procedures and systems to maximize operating efficiency • Review performance data(financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels • Responsible for the achievement of department/division/unit productivity and quality goals • Installation, configuration, troubleshooting, diagnose, support, and maintenance of PC/ MAC and peripherals including printers, scanners, modems and networked printers • Assist customers with building computer and troubleshooting issues • Very familiar with diagnose software like UX, Hiren’s • Setup , install, Wi-Fi, routers and modems at customers homes
