Faisal Sayed Email & Phone Number

Mumbai, Maharashtra, India

Led the development of an AI-driven QA automation product for call centers using Azure generative AI, achieving 95% accuracy, identifying sentiments and business opportunities, and reducing QA resource costs by 70%.Employed Shopify stores to display featured products, resulting in a 25% revenue increase.Enhanced the user address search feature, reducing third-party API usage costs by nearly 60%.Introduced a quick checkout process, leading to a 35% increase in sales.Integrated a chat feature in the CRM, boosting customer support efficiency and reducing ticket volume by 45%.Led 5 IT projects from conception to launch over 9 months, increasing revenue by 20%.Conducted market research to align with company goals, identifying key opportunities and improving customer satisfaction by 70%.Implemented Agile methodologies, increasing team productivity by 25% and reducing time-to-market by 20%.

Mumbai, Maharashtra, India

--Delivered 30+ chatbots across diverse domains including healthcare, ecommerce, real estate, Finance and e-learning platforms.- Led as a product management for Chatgen.ai, conducting in-depth competitor research and fosteringclient collaborations to architect a user-friendly DIY platform, resulting in a 30% increase in user adoption and a 20% reduction in customer support inquiries within the first six months of launch.- Integrated Whatsapp blast service, increasing revenue by 29% and client retention by 70%. - Conducted market research, addressing user pain points, resulting in a 15% satisfaction increase and 10% market growth.- Implemented product management processes, leading to a 25% increase in innovation output and a 30% rise in customer satisfaction ratings. - Managed vendor relationships, budgets, and deadlines, achieving a 10% cost reduction and a 15%improvement in project delivery timelines. - Facilitated Agile ceremonies, resulting in a 20% increase in team productivity and a 25% reduction intime-to-market. - Coordinated UAT activities, meeting 100% of business requirements and reducing post-launch defects by 15%. - Addressed project risks, reducing delays by 15% and increasing stakeholder satisfaction by 25%.

Mumbai, Maharashtra, India

- Facilitated sprint reviews and orchestrated meetings to ensure active participation from the entire team.- Led the implementation of the Scrum framework, including sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.- Evaluated the responsibilities of each Scrum team member and assigned tasks to achieve a balanced workload.- Overcame obstacles by identifying the appropriate personnel to drive task and project progress.- Provided guidance and coaching to the Scrum team, ensuring adherence to Agile and Scrum principles while meeting delivery commitments.- Managed workloads and projects by assigning tasks to both internal team members and external teams.- Fostered open communication and actively listened to team members' feedback to identify and resolve issues and conflicts.- Oversaw the product backlog and supported the Scrum framework for 2-week sprint releases.- Served as a reliable resource for the engineering team, offering clarity on tasks, acquiring missing assets or requirements, and handling project changes.

Mumbai Area, India

- Requirement Gathering and Analysis: Conducted in-depth interviews with stakeholders and users to gather and analyze business requirements, translating them into clear and actionable functional requirements for the development team.- Process Modeling and Improvement: Analyzed existing business processes, identified pain points and areas for improvement, and proposed streamlined solutions that resulted in increased efficiency and productivity.- Stakeholder Management: Collaborated with cross-functional teams and stakeholders from various business units to understand their objectives and expectations, ensuring that project deliverables aligned with their needs.- Requirements Documentation: Created comprehensive and user-friendly requirement documents, including user stories, use cases, and functional specifications, facilitating seamless communication between business and technical teams.- Solution Design and Validation: Worked closely with solution architects and developers to design and validate technical solutions, ensuring alignment with business requirements and overall enterprise architecture.- Stakeholder Communication: Effectively communicated project progress, milestones, and updates to stakeholders, facilitating clear understanding, managing expectations, and fostering strong working relationships.- User Acceptance Testing (UAT): Coordinated and actively participated in UAT activities, collaborating with users to ensure the developed solution met business requirements and functioned as intended.- Change Management: Assisted in planning and executing change management activities, including stakeholder engagement, training, and communication, ensuring smooth adoption of new processes or systems.- Business Relationship Management: Built and nurtured strong relationships with business stakeholders, gaining a deep understanding of their strategic goals and aligning IT initiatives to support those objectives.

Mumbai Area, India

- Orchestrated the development and acquisition of over 15+ courses as an Acquisition Editor at Packt, driving the sale of 50K+ copies.- Conducted in-depth market research to strategically position each course for maximum revenue potential.- Collaborated with authors and internal stakeholders to develop courses as an SME, resulting in a 20% reduction in content development cycles.- Provided coaching and mentoring to team members, yielding a 10% improvement in productivity and alignment with company values.

Mumbai Area, India

- Work closely with authors right from the inception of the course till it gets published.- Managing the content development cycle of video courses against challenging and stringent deadlines.- Generating monthly quality reports of all the team members and taking feedback sessions regularly.Developing publishing process strategies to increase sales.- Provide coaching and mentoring for all roles within the team to ensure they remain aligned with thecompany’s values.- Continuously look to improve the content delivery process, author experience, automation support, and process efficiency within the team.- Analyze customer feedback, work with the Quality Team, and take action to continuously improve the product offer and ensure it remains the best fit for Packt’s sales channels.

Andheri

- Produced video courses on trending software and programming languages as a Technical Editor, contributing to the creation of 60+ courses, many of which were top sellers.- Maintained relevance by staying updated on new technologies, resulting in a 25% increase in course enrollments.- Mentored editors to achieve revenue targets, resulting in a 15% improvement, while enforcing rigorous quality assurance standards, preserving Packt's reputation for excellence.