Faisal Sayed personal email
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As a seasoned Product Manager with a proven track record of driving product innovation and market growth, I bring a blend of strategic vision and hands-on execution to every project. With extensive experience in defining product vision, goals, and success metrics, I translate these into actionable plans that lead to tangible results.My passion for advocating UX design principles ensures that we deliver intuitive and user-friendly interfaces, enhancing user satisfaction and engagement. I have a knack for conducting thorough market research, identifying user pain points, and addressing them effectively, resulting in notable increases in customer satisfaction and market growth.In my previous roles, I have implemented robust product management processes that drive continuous improvement and customer focus. I have facilitated Agile ceremonies that ensure our teams are always moving forward, and I have acted as a vital liaison between stakeholders, development teams, and end-users.Here are some highlights of my achievements:- Increased user satisfaction by 15% and market growth by 10% through targeted market research and user feedback analysis.- Reduced third-party API costs by nearly 60% and introduced a quick checkout process that boosted sales by 15%.- Enhanced customer support efficiency with an integrated chat feature, decreasing ticket volume by 36%.- Managed the development and successful launch of over 30 chatbots across diverse industries, leading to significant user adoption and reduced support inquiries.- Delivered a 29% revenue increase and a 70% boost in client retention through innovative features like WhatsApp blast services.- Achieved a 25% increase in course enrollments by staying updated with the latest technologies and trends in my role as a Technical Editor.In addition to my product management expertise, I have a strong background in content development and market positioning, having driven the creation and sale of over 50,000 copies of technical courses. My mentorship and leadership have consistently resulted in improved team productivity and alignment with organizational goals.I am committed to leveraging my skills and experience to drive product success and deliver exceptional value to both customers and stakeholders. Let's connect and explore how I can contribute to your organization's growth and success.
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Associate Project ManagerNaaptol Online Shopping Pvt. Ltd Aug 2023 - May 2024Mumbai, Maharashtra, IndiaLed the development of an AI-driven QA automation product for call centers using Azure generative AI, achieving 95% accuracy, identifying sentiments and business opportunities, and reducing QA resource costs by 70%.Employed Shopify stores to display featured products, resulting in a 25% revenue increase.Enhanced the user address search feature, reducing third-party API usage costs by nearly 60%.Introduced a quick checkout process, leading to a 35% increase in sales.Integrated a chat feature in the CRM, boosting customer support efficiency and reducing ticket volume by 45%.Led 5 IT projects from conception to launch over 9 months, increasing revenue by 20%.Conducted market research to align with company goals, identifying key opportunities and improving customer satisfaction by 70%.Implemented Agile methodologies, increasing team productivity by 25% and reducing time-to-market by 20%. -
It Project & Product ManagerTechtonik.Ai (Formerly 'Chatgen.Ai') Jul 2019 - Apr 2024Mumbai, Maharashtra, India--Delivered 30+ chatbots across diverse domains including healthcare, ecommerce, real estate, Finance and e-learning platforms.- Led as a product management for Chatgen.ai, conducting in-depth competitor research and fosteringclient collaborations to architect a user-friendly DIY platform, resulting in a 30% increase in user adoption and a 20% reduction in customer support inquiries within the first six months of launch.- Integrated Whatsapp blast service, increasing revenue by 29% and client retention by 70%. - Conducted market research, addressing user pain points, resulting in a 15% satisfaction increase and 10% market growth.- Implemented product management processes, leading to a 25% increase in innovation output and a 30% rise in customer satisfaction ratings. - Managed vendor relationships, budgets, and deadlines, achieving a 10% cost reduction and a 15%improvement in project delivery timelines. - Facilitated Agile ceremonies, resulting in a 20% increase in team productivity and a 25% reduction intime-to-market. - Coordinated UAT activities, meeting 100% of business requirements and reducing post-launch defects by 15%. - Addressed project risks, reducing delays by 15% and increasing stakeholder satisfaction by 25%. -
Agile Scrum MasterTechtonik.Ai (Formerly 'Chatgen.Ai') Jul 2019 - Jun 2020Mumbai, Maharashtra, India- Facilitated sprint reviews and orchestrated meetings to ensure active participation from the entire team.- Led the implementation of the Scrum framework, including sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.- Evaluated the responsibilities of each Scrum team member and assigned tasks to achieve a balanced workload.- Overcame obstacles by identifying the appropriate personnel to drive task and project progress.- Provided guidance and coaching to the Scrum team, ensuring adherence to Agile and Scrum principles while meeting delivery commitments.- Managed workloads and projects by assigning tasks to both internal team members and external teams.- Fostered open communication and actively listened to team members' feedback to identify and resolve issues and conflicts.- Oversaw the product backlog and supported the Scrum framework for 2-week sprint releases.- Served as a reliable resource for the engineering team, offering clarity on tasks, acquiring missing assets or requirements, and handling project changes.
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It Business AnalystTechtonik.Ai (Formerly 'Chatgen.Ai') Sep 2018 - Jun 2019Mumbai Area, India- Requirement Gathering and Analysis: Conducted in-depth interviews with stakeholders and users to gather and analyze business requirements, translating them into clear and actionable functional requirements for the development team.- Process Modeling and Improvement: Analyzed existing business processes, identified pain points and areas for improvement, and proposed streamlined solutions that resulted in increased efficiency and productivity.- Stakeholder Management: Collaborated with cross-functional teams and stakeholders from various business units to understand their objectives and expectations, ensuring that project deliverables aligned with their needs.- Requirements Documentation: Created comprehensive and user-friendly requirement documents, including user stories, use cases, and functional specifications, facilitating seamless communication between business and technical teams.- Solution Design and Validation: Worked closely with solution architects and developers to design and validate technical solutions, ensuring alignment with business requirements and overall enterprise architecture.- Stakeholder Communication: Effectively communicated project progress, milestones, and updates to stakeholders, facilitating clear understanding, managing expectations, and fostering strong working relationships.- User Acceptance Testing (UAT): Coordinated and actively participated in UAT activities, collaborating with users to ensure the developed solution met business requirements and functioned as intended.- Change Management: Assisted in planning and executing change management activities, including stakeholder engagement, training, and communication, ensuring smooth adoption of new processes or systems.- Business Relationship Management: Built and nurtured strong relationships with business stakeholders, gaining a deep understanding of their strategic goals and aligning IT initiatives to support those objectives.
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Video Acquisition EditorPackt Jul 2018 - Sep 2018Mumbai Area, India- Orchestrated the development and acquisition of over 15+ courses as an Acquisition Editor at Packt, driving the sale of 50K+ copies.- Conducted in-depth market research to strategically position each course for maximum revenue potential.- Collaborated with authors and internal stakeholders to develop courses as an SME, resulting in a 20% reduction in content development cycles.- Provided coaching and mentoring to team members, yielding a 10% improvement in productivity and alignment with company values. -
Senior Content DeveloperPackt Dec 2017 - Jun 2018Mumbai Area, India- Work closely with authors right from the inception of the course till it gets published.- Managing the content development cycle of video courses against challenging and stringent deadlines.- Generating monthly quality reports of all the team members and taking feedback sessions regularly.Developing publishing process strategies to increase sales.- Provide coaching and mentoring for all roles within the team to ensure they remain aligned with thecompany’s values.- Continuously look to improve the content delivery process, author experience, automation support, and process efficiency within the team.- Analyze customer feedback, work with the Quality Team, and take action to continuously improve the product offer and ensure it remains the best fit for Packt’s sales channels.
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Technical EditorPackt Sep 2016 - Dec 2017Andheri- Produced video courses on trending software and programming languages as a Technical Editor, contributing to the creation of 60+ courses, many of which were top sellers.- Maintained relevance by staying updated on new technologies, resulting in a 25% increase in course enrollments.- Mentored editors to achieve revenue targets, resulting in a 15% improvement, while enforcing rigorous quality assurance standards, preserving Packt's reputation for excellence.
Faisal Sayed Skills
Faisal Sayed Education Details
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Mahatma Education Societys Pillais Institute Of Information Technology Engineering New PanvelComputer Science
Frequently Asked Questions about Faisal Sayed
What is Faisal Sayed's role at the current company?
Faisal Sayed's current role is Experienced Product Manager & Chatbot Consultant.
What is Faisal Sayed's email address?
Faisal Sayed's email address is fa****@****ail.com
What schools did Faisal Sayed attend?
Faisal Sayed attended Mahatma Education Societys Pillais Institute Of Information Technology Engineering New Panvel.
What skills is Faisal Sayed known for?
Faisal Sayed has skills like Trello, Core Java, Pandas, Requirements Analysis, Client Relations, Customer Success, Timeline Management, Client Handling, Jira, Data Scraping, Communication, Agile Methodologies.
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Faisal Sayed
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Faisal Sayed
Microsoft Power Platform Developer | Power Apps | Power Automate | Power Bi | Power Virtual Agent | |Sharepoint Online | Dataverse | Sql ServerBengaluru -
Faisal Sayed
Mumbai
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