Faisal Shariff Email & Phone Number

London Area, United Kingdom

Designed and deployed AI chatbots using leading Conversational AI platform, ensuring seamless integration with existing systems. Improved user engagement, boosted sales, and enhanced customer satisfaction across multiple channels including Facebook, WhatsApp, and websites, delivering solutions for industries such as retail, insurance, and automotive.- Analysed and translated business requirements into technical specifications for Conversational AIsystems using leading Yellow.ai platform.- Designed and implemented conversational workflows, optimising customer interactions throughBusiness Process Modelling (BPMN).- Facilitated communication and collaboration among cross-functional teams and stakeholders to ensurealignment of AI chatbot initiatives with business goals.- Leveraged Generative AI and LLMs to enhance customer feedback, reduce development time.- Conducted User Acceptance Testing (UAT), ensuring alignment with business requirements and userexpectations prior to deployment.- Developed actionable insights from data analysis, presented via reports and dashboards to informbusiness decisions.

Worked closely with the in-house development and testing teams on multiple projects, covering design, functional requirements, and CRM implementation.• Identified inefficiencies in business processes, recommended CRM solution, and led implementation efforts to streamline operations, resulting in improved client satisfaction levels.• Effectively collaborated with cross-functional teams to design and implement CRM solutions across departments, ensuring smooth integration and cost savings.• Conducted stakeholder meetings regularly to gather feedback and drive continuous improvement throughout the project lifecycle.ACHIEVEMENTS• Successfully implemented a customised CRM system resulting in a 30% increase in leads generated within the initial quarter.• Implemented CRM system improved data accuracy by 20% and reduced data entry errors, resulting in more reliable business insights.

Master Of Business Administration - Mba, Business Administration And Management, General

Business Analysis

Pre Masters

Bachelor Of Commerce (Bcom), Accounting And Business/Management

Master Of Business Administration - Mba, General Studies