Completed over 1800 hours in various volunteer opportunities and training programs.Engaged in initiatives that support the local community, demonstrating a strong commitment to social responsibility and civic engagement.Actively participated in organizing events and activities to promote community well-being and development.

Due to the war in Sudan, all business operations, including those of my company, Khartoum Co. for Systems & Technology (Offtec Jordan), came to a halt. I relocated to the United Arab Emirates to seek new job opportunities.

Assisted customers in navigating and completing medical processes efficiently and smoothly.Provided personalized support and clear communication to ensure understanding of medical procedures and requirements.Collaborated with healthcare providers to resolve issues promptly and enhance the overall patient experience.

• Review and report all old ICT processes and set up new ICT standards.• Set up automatic backup system by Microsoft Windows server.• Controlling all users and procurement processes for organization projects by ERP Microsoft Dynamic AX. • Set up an attendance system and access control with all reports.

Reviewed and diagnosed IT issues, developing and implementing effective solutions.Managed and optimized connectivity between three large factory locations using point-to-point antenna systems.Designed, installed, and maintained a comprehensive CCTV system.Set up and managed GPS tracking systems for distributor vehicles.Ensured network security and data protection measures were regularly updated.Implemented and maintained firewalls, VPNs, and intrusion detection/prevention… Show more Reviewed and diagnosed IT issues, developing and implementing effective solutions.Managed and optimized connectivity between three large factory locations using point-to-point antenna systems.Designed, installed, and maintained a comprehensive CCTV system.Set up and managed GPS tracking systems for distributor vehicles.Ensured network security and data protection measures were regularly updated.Implemented and maintained firewalls, VPNs, and intrusion detection/prevention systems.Conducted regular security audits and vulnerability assessments.Provided technical support and training to staff on network systems and security protocols.Worked with the operation manager in installing a new production line and preparing and changing some parts and its PLC.Worked with the marketing department to enhance social media and advertisement programs. Show less

Designed, implemented, and supported IT projects for clients.Managed resource allocation for efficient project execution.Conducted site assessments and developed project plans.• Provided technical leadership and guidance to project teams.• Monitored project progress and communicated effectively with clients.Enforced security protocols to protect data and IT assets.Traveled to Lisbon, Portugal for advanced training on the queue management system with Newvision Company.

• Managed and supported IT equipment including laptops, PCs, printers, routers, and servers.• Provided technical support and troubleshooting to users.• Oversaw IT procurement activities and maintained an inventory of IT assets.• Implemented IT policies and procedures to safeguard data security.• Monitored and managed IT systems to protect against cybersecurity threats.• Provided training on IT best practices and collaborated on IT projects.

• Provided training, design, implementation, and support for client projects.• Installed and maintained TV networks, CCTV systems, access control systems, VoIP systems, and ERP systems for the Meridien Hotel and other hotels in Sudan.• Configured and managed network infrastructure including routers, switches, and firewalls.• Provided tutoring services in computer systems and mathematics.• Installed and maintained Smart Boards for Qabas International School in… Show more • Provided training, design, implementation, and support for client projects.• Installed and maintained TV networks, CCTV systems, access control systems, VoIP systems, and ERP systems for the Meridien Hotel and other hotels in Sudan.• Configured and managed network infrastructure including routers, switches, and firewalls.• Provided tutoring services in computer systems and mathematics.• Installed and maintained Smart Boards for Qabas International School in Sudan.• Installed and maintained the ICT lab for Qabas International School in Sudan.• Air Taxi Sudan: Developed and implemented IT infrastructure, and custom software solutions for flight scheduling and booking systems, conducted IT audits, implemented cybersecurity measures, and provided training and support, resulting in a 30% reduction in system downtime and a 25% increase in operational efficiency. Show less

• Reported directly to the General Manager on IT operations and projects.• Managed the IT team including recruitment and training.• Oversaw all technological systems within the hotel.• Collaborated with department heads and external vendors on IT projects.• Developed and implemented IT policies and standards.• Provided technical support and guidance to hotel staff and guests.• Managed the IT budget and optimized resource allocation.• Installed door key card systems… Show more • Reported directly to the General Manager on IT operations and projects.• Managed the IT team including recruitment and training.• Oversaw all technological systems within the hotel.• Collaborated with department heads and external vendors on IT projects.• Developed and implemented IT policies and standards.• Provided technical support and guidance to hotel staff and guests.• Managed the IT budget and optimized resource allocation.• Installed door key card systems for all rooms.• Implemented the hotel management system, streamlining operations and enhancing guest experience. Show less