-Extensively utilized Salesforce applications for the management of employee databases.-Design reports on workforce-related metrics and present findings to management for informed decision-making. -Managing schedule adjustments for entire US Amazon employees. -Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies. -Monitored and reported schedule activities, utilizing Workforce Management and Real Time Adherence software to provide comprehensive performance reports on forecasting, scheduling, and service level, ensuring real-time monitoring of service levels -Streamlining time and attendance data entry, reduce payroll defects and provide consistently high service levels by using Kronos advanced scheduler. -Support the business by ensuring associate's time and attendance matters are handled with speed, precision and with customer obsession always in mind. -Managed real-time schedules and conducted thorough real-time analysis to optimize operational efficiency.-Facilitated daily status calls with key stakeholders to ensure streamlined communication and effective management of business activities.-Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

-Served as the support contact for Amazon employees with questions about their time away from work due to illness.-Took ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.-Resolved queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved.-Received queries via phone or web case and log contacts into the shared service case management system.- Handled customer absence claims end to end and contact customers to inform them of resolution, when appropriate.-Assessed new claims and make accurate classifications about the type of absence required.-Ensured all tasks and decisions are rendered within SLA.-Navigated ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question.

- Managing and nurturing a portfolio of clients to build strong and lasting relationships.- Conducting outbound sales activities, including making sales calls and delivering product presentations.- Proactively identifying and pursuing new sales opportunities to expand the customer base.- Collaborating closely with the sales team to develop and implement effective sales strategies and tactics.- Providing timely and accurate product information and addressing client inquiries and concerns.- Maintaining detailed and up-to-date records of customer interactions and sales activities in the CRM system.- Conducting market research to stay informed about industry trends and competitive landscapes.- Consistently meeting or exceeding individual and team sales targets and objectives.- Working with cross-functional teams to ensure a seamless sales process and customer experience.- Contributing to the continuous improvement of sales processes and procedures

- Engaging with prospective clients to understand their technical requirements and challenges.- Providing technical expertise and guidance to customers to help them make informed purchasing decisions.- Collaborating with the product development team to ensure a deep understanding of the technical aspects of the product or service being sold.- Developing and delivering technical presentations, demonstrations, and proposals to showcase the value and benefits of the product or service.- Addressing customer inquiries and concerns in a timely and effective manner, providing comprehensive technical support throughout the sales process.- Building and maintaining strong relationships with clients through effective communication and technical assistance.- Staying updated on industry trends, emerging technologies, and competitors' products to provide customers with the most relevant and up-to-date information.- Contributing to the development of sales strategies and product enhancements based on customer feedback and technical insights.- Collaborating with the sales team to identify and pursue new business opportunities and meet or exceed sales targets.- Providing post-sales technical support and ensuring a smooth transition from sales to implementation.