• Monitored network performance and responded to incidents promptly.• Collaborated with cross-functional teams and vendors to resolve issues and minimize downtime.• Assisted in root cause analysis to identify and address network stability concerns.• Supported the implementation of approved changes in the network infrastructure.• Generated reports and maintained documentation for incidents and changes.• Utilized network monitoring tools for efficient operations.

• User research and needs assessment to drive design decisions.• Wireframe and prototype creation for effective visualization and communication.• Creation of comprehensive design specifications and documentation.• Proficiency in Adobe Creative Suite, Sketch, and HTML/CSS.