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Faisal Zaidi Email & Phone Number
Expert Coach, Training and Deployment
at
Intact
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Expert Coach, Training and Deployment
Location
Toronto, Ontario, Canada
Company size
Who is Faisal Zaidi? Overview
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Quick answer
Faisal Zaidi is listed as Expert Coach, Training and Deployment at Intact, a with 19775 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Faisal Zaidi.
Faisal Zaidi previously worked as Sales Expert at Belairdirect and Sales Specialist at Belairdirect. Faisal Zaidi holds Postgraduate, Global Business Management from Centennial College.
Company email context
Email format at Intact
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Intact
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Profile bio
About Faisal Zaidi
As an experienced professional with over five years of experience in customer service, sales, finance, and operations management, I am passionate about building strong relationships, managing people, and optimizing processes. With a graduation degree in Electronics Engineering and a post-graduation certification in Global Business Management, I possess a strong technical background and a deep understanding of business strategy. Throughout my career, I have gained extensive experience managing and mentoring teams, leading sales initiatives, training staff, controlling costs, and managing customer relationships.
Current workplace
Faisal Zaidi's current company
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Intact
10 roles
Faisal Zaidi work experience
A career timeline built from the work history available for this profile.
Sales Expert
Sales Specialist
Associate, Sales & Customer Service
Jan 2024 - Jun 2024
Manager, Customer Service Delivery
• Ensured all Customer related objectives such as TAT Adherence, Escalation Handling, and NPS – Customer Satisfaction Index.• Maintained smooth functioning of Finance related parameters such as Full and Final process, RA, Stock Exposure at Service partners and Defective Recovery and timely Transit.• Controlled Quality Parameters such as TG- Audit of Installations of Dish, Repeat Field Repair occurrences, No Fault Found (NFF) of the swap devices.• Lead Sales Business Initiatives in… Show more • Ensured all Customer related objectives such as TAT Adherence, Escalation Handling, and NPS – Customer Satisfaction Index.• Maintained smooth functioning of Finance related parameters such as Full and Final process, RA, Stock Exposure at Service partners and Defective Recovery and timely Transit.• Controlled Quality Parameters such as TG- Audit of Installations of Dish, Repeat Field Repair occurrences, No Fault Found (NFF) of the swap devices.• Lead Sales Business Initiatives in my area regarding Upselling at existing customers to ensure revenue output to the company and partner simultaneously.• Lead West Zone Projects of TAT Control and Speedy recovery of Defectives.• Conducted Sales and Service partners’ engagement programs.• Coordinated with Regional MIS Team to develop defectives MIS Reports.• Trained new employees at partners in the repair, technical, product and soft skills.• Ensured Network Blueprinting and Planning of the area. Show less
Nov 2019 - Nov 2020
Assistant Manager (Field Service Delivery)
• Mentoring and Reporting of Area service officers.• Ensured Sales/Distributers/Retailers/Customer satisfaction.• Conducted scheduled/surprise audit, reported observation and corrective action for process adherence gaps at service center and CFA.• Maintained MSL of spare parts at CFA.• Resolved service partner issues related to customer service, claim settlement.• Ensured product knowledge/repair skill improvement for service partner technicians.• Ensured smooth recovery… Show more • Mentoring and Reporting of Area service officers.• Ensured Sales/Distributers/Retailers/Customer satisfaction.• Conducted scheduled/surprise audit, reported observation and corrective action for process adherence gaps at service center and CFA.• Maintained MSL of spare parts at CFA.• Resolved service partner issues related to customer service, claim settlement.• Ensured product knowledge/repair skill improvement for service partner technicians.• Ensured smooth recovery process of DOA, defective PCBA, and defective parts from Service Partner.• Provided repair skill know-how to repair technician.• Reported quality failures with respect to the company’s products to the quality control team for immediate corrective actions. Show less
May 2018 - Apr 2019
Manager, Customer Service Delivery
1) Managing and mentoring 14 Teams of Authorised SP in Maharashtra.2) Service Asset Management3) Repair Skill Enhancement of Technician4) Customer Service Performance Management5) Partner Life Cycle Management6) Customer Service Operation Management
Jul 2015 - May 2018
Senior Area Service Representative
Jan 2016 - May 2016
Area Service Representative
Jul 2015 - Jan 2016
Jun 2014 - Aug 2014
Team & coworkers
Colleagues at Intact
Other employees you can reach at intactfc.com. View company contacts for 19775 employees →
PS
Prasani Srirajah
Colleague at IntactGreater Toronto Area, Canada
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AL
Anthony Lofaro
Colleague at IntactOttawa, Ontario, Canada
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PK
Paula King
Colleague at IntactGreater St. John'S Metropolitan Area, Canada
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NK
Navneet Kaur
Colleague at IntactAlberta, Canada
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RL
Raymond Leclerc
Colleague at IntactSt-Hyacinthe, Quebec, Canada
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DH
Denise Henry Wade
Colleague at IntactCanada
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DO
Dan O'Neill
Colleague at IntactToronto, Ontario, Canada
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RC
Richard Caron
Colleague at IntactCapitale-Nationale, Quebec, Canada
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TM
Tashinga Mudimu
Colleague at IntactCalgary, Alberta, Canada
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AF
Alain Fournier
Colleague at IntactTrois-Rivières, Quebec, Canada
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Prasani Srirajah
Colleague at IntactGreater Toronto Area, Canada
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AL
Anthony Lofaro
Colleague at IntactOttawa, Ontario, Canada
View →
PK
Paula King
Colleague at IntactGreater St. John'S Metropolitan Area, Canada
View →
NK
Navneet Kaur
Colleague at IntactAlberta, Canada
View →
RL
Raymond Leclerc
Colleague at IntactSt-Hyacinthe, Quebec, Canada
View →
DH
Denise Henry Wade
Colleague at IntactCanada
View →
DO
Dan O'Neill
Colleague at IntactToronto, Ontario, Canada
View →
RC
Richard Caron
Colleague at IntactCapitale-Nationale, Quebec, Canada
View →
TM
Tashinga Mudimu
Colleague at IntactCalgary, Alberta, Canada
View →
AF
Alain Fournier
Colleague at IntactTrois-Rivières, Quebec, Canada
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3 education records
Faisal Zaidi education
Postgraduate, Global Business Management
Bachelor Of Technology (Btech), Electronics Engineering
Diploma - Network Security
FAQ
Frequently asked questions about Faisal Zaidi
Quick answers generated from the profile data available on this page.
What company does Faisal Zaidi work for?
Faisal Zaidi works for Intact.
What is Faisal Zaidi's role at Intact?
Faisal Zaidi is listed as Expert Coach, Training and Deployment at Intact.
Where is Faisal Zaidi based?
Faisal Zaidi is based in Toronto, Ontario, Canada while working with Intact.
What companies has Faisal Zaidi worked for?
Faisal Zaidi has worked for Intact, Belairdirect, Tata Sky Ltd, Transsion, and Lava International Limited.
Who are Faisal Zaidi's colleagues at Intact?
Faisal Zaidi's colleagues at Intact include Prasani Srirajah, Anthony Lofaro, Paula King, Navneet Kaur, and Raymond Leclerc.
How can I contact Faisal Zaidi?
You can use AeroLeads to view verified contact signals for Faisal Zaidi at Intact, including work email, phone, and LinkedIn data when available.
What schools did Faisal Zaidi attend?
Faisal Zaidi holds Postgraduate, Global Business Management from Centennial College.
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