Faisal Zubair

Faisal Zubair Email and Phone Number

Principal Sofware Engineer and Project Manager for Web Dialer @ IBEX | Global
Pakistan
Faisal Zubair's Location
Pakistan, Pakistan
Faisal Zubair's Contact Details

Faisal Zubair work email

Faisal Zubair personal email

About Faisal Zubair

Faisal Zubair is Looking to elevate his career in a challenging position in Project Management or Professional/Client Services sphere by applying his communication and conversation skills in IT environment catering to the foreign market where disciplined negotiation skills and understanding of foreign, mainly North American corporate culture, work ethics, rhetoric and creed, is needed.Faisal Zubair is well versed in Project Management practices generally in the sphere of software development but the knowledge goes beyond this field. These include Agile with SCRUM for development and testing and KANBAN for production related issues and tasks.Faisal Zubair has Over 12 years of experience within the IT industry ranging from Network Implementation for major MNCs in US to daily Operations management, software Development and Software Quality Assurance for a Multinational company in Pakistan. Faisal has excellent written and communication skills in English and has used it for effective communication with US and UK clients to deliver the business design by converting requirements effectively. That has enable him to acquire good knowledge of the processes involved in System Design and Product life cycle being involved in hands on Client Management, Software Development and Testing activities.

Faisal Zubair's Current Company Details
IBEX | Global

Ibex | Global

View
Principal Sofware Engineer and Project Manager for Web Dialer
Pakistan
Website:
ibex.co
Employees:
55
Faisal Zubair Work Experience Details
  • Ibex | Global
    Principal Sofware Engineer And Project Manager For Web Dialer
    Ibex | Global
    Pakistan
  • Ibex | Global
    Principal Sofware Engineer/ Project Manager For Web Dialer
    Ibex | Global Sep 2014 - Present
    Islamabad
    • Communicate with local and International clients to build relationships for taking a campaign into production on Web Dialer. This included the phases of Requirement gathering, Development, testing and implementation of the Webdialer.• Oversee the development of key telephony component that allows the communication between Asterisk server with the Avaya phones through CTI layer.• Coordinate with the Development and Production teams to monitor the progress in order to gather feedback so that any new requirements or changes are identified for development.• Maintain a backlog for the Product and the current sprint in order to keep the development priorities and activities focused on the JIRA board.• Driving the adherence to Agile methodology by conducting Refinement, Estimation, Planning and Development phases to ensure that the Sprint goals are realistic and achievable. • Train Ops teams in US, Senegal and Philippines using Product Demos and creating training decks for the teams to use for their own training of the Agents.
  • Ibex | Global  (Formerly Trg Tech.)
    Sqa Principal Software Engineer
    Ibex | Global (Formerly Trg Tech.) Nov 2010 - Present
    Islamabad
    Used Scrum Agile methodology to carry out testing for different modules of the Telephony Dialer application.The modules for testing included the following• A portal with a Dashboard, Reporting and Dialer Management functionality. • A front end application in JavaScript to build different pages for WebAgent that were built as a presentation for Call Center Agents to use verbatum script.• A Dialer capable of distributing calls to available agents on Inbound and Outbound campaigns.• An Agent application compatible with major browser, capable of recieving and displaying calls connected via Sip phone to the Agent.• A live monitoring tool dispalying the real time state of the Dialer broken down by Agents, Calls or Campaigns. • Testing was carried out according to Test plan of different call flows and verified Voice and Data result in the Database.
  • Trg | Tech
    Software Engineer Development
    Trg | Tech Jan 2008 - Oct 2010
    Lahore
    My work involved business analysis and requirement gathering, framework conversion to develop campaigns and scripts within the sphere of established business domain and functional processes. I also worked on different technologies including .NET and SQL server 2005, to achieve the results communicated by and committed with the onshore teams. It required working directly with on-shore teams in US for user acceptance testing on new releases and to analyze the test results, provide backend support to create reports in SQL Server 2005 to attain sales goals.
  • Trg | Tech
    Supervisor It Operations, Campaign Support Team.
    Trg | Tech Apr 2004 - Dec 2007
    Lahore
    The day to day routine involved managing a team of 6 executives in the IT operations department for creation of campaigns for outbound dialing for over 2000 agents in U.S. It involved working in tandem with the Client Services Directors for various clients, Software Development team, Managers and Sr. Business Analysts to devise and implement the business processes and functionality for each client. I was also involved with the call Center management to devise campaign test plans to be used by Software development team and the call centers operations team to ensure the crash proof running of the campaign according to devised business process by using reports that tracked the revenues of the company on the hourly basis in order to be able to better assess resource utilization.
  • Voxel Communications Private Limited (Islamabad, Pakistan)	Oct `2003 – Apr 2004
    Team Lead, Telemarketing.
    Voxel Communications Private Limited (Islamabad, Pakistan) Oct `2003 – Apr 2004 Oct 2003 - Apr 2004
    Islamabad
    As a team lead managing a team of 11 agents, I implemented techniques and strategies to increase and enhance team member’s morale and motivation. Being a part of the management team, I formulated and devised strategies and techniques positively affecting the team member’s performance and attitude towards the job. As a CSE I made outbound calls to United States household consumers as part of telemarketing campaigns carried out on behalf of various clients selling various products and services. The job mainly consisted of informing and convincing the American consumers about a certain product or service. I was also responsible for conducting the American Accent training. It included helping the trainees through the intonation, pitch and tongue/ throat coordination, and help trainees with the accent exercises and evaluate them based on their performance.
  • Ibm Global Services
    Network Analyst. Tier 3
    Ibm Global Services Mar 2000 - Jan 2001
    Minneapolis, Us
    Job encompassed working in a team environment for Fall Reset project for one of IBM’s clients. It involved building of the internal network for the individual stores involving installation/configuration of dedicated Kiosks and PCs running Windows 2000 professional and Windows NT, IBM Netfinity servers, CISCO switches and routers as well as wiring in the stores. My specific tasks involved leading, guiding and assisting On-site technicians with the troubleshooting and configuration issues pertaining the site network, involving switches routers, hubs, servers and PCs running Windows 2000 professional, Windows NT and Windows 98. Also used remote admin Tools like Netfinity Remote admin, and VNC to remotely troubleshoot and configure the PC’s/Servers.
  • Northwest Airlines
    Network Analyst
    Northwest Airlines Sep 1999 - Mar 2000
    Greater Minneapolis-St. Paul Area
    Tasks included Maintenance of company’s network, Installation and configuration of PCs on ticket counters and gates, Troubleshooting and rebuilding parts for ATB printers, Maintenance, installation, configuration and trouble shooting of E-ticket counters, Installation of new touch port machines. Troubleshooting connection issues as well as installation of new fiber optical, CAT5 cabling and Cisco switches. Imaging and configuring new Dell PCs, setting up and configuring them on their respective domains and servers. Troubleshooting and fixing connection issues on the UNISYS and IBM mainframes, using P1024 and SMP protocol and Helping with support, implementation and maintenance of project related tasks.
  • Wang Getronics
    Network Engineer
    Wang Getronics May 1999 - Sep 1999
    Usa Nationwide Based In Minneapolis.
    Worked as an on-site Network Engineer for a client’s nationwide sites to implement a migration from Novell Network to NT. It involved setting up Domains, Policies and user profiles for different user groups to standardize particular applications and tools for their specific department. It also involved troubleshooting problems involving DHCP connections, and physical LAN peripherals, implementing print queues and installing HP and TROY network printers.
  • Decisionone
    Contact Center, Internet/Pc Support Tech.
    Decisionone Apr 1998 - May 1999
    Greater Minneapolis-St. Paul Area
    Took calls over the phone to resolve users Internet connection issues on the DSL, ADSL, LAN, ISDN and Dial-Up connections. It included setting up and troubleshooting the ADSL and ISDN routers and configuring them for the users. Also, I setup connections for the dialup users. Helped customers install and configure the modems and software for connectivity. I also worked with the System Operators in Chicago to resolve the overall Network and ADSL wiring design and connectivity issues.

Faisal Zubair Skills

Microsoft Sql Server Databases Testing Software Project Management Business Analysis Software Development Requirements Analysis Team Management Troubleshooting .net C# Crm Javascript Asp.net Visual Studio Networking Agile Methodologies Servers Mysql Vb.net Test Planning Sql Server Sql Server 2000 2008

Faisal Zubair Education Details

  • Minnesota State Universities System: Winona, Minnesota, Usa.
    Minnesota State Universities System: Winona, Minnesota, Usa.
    Mis Major With Cs Minor
  • City University Of New York: La Guardia Community College, Long Island City, New York
    City University Of New York: La Guardia Community College, Long Island City, New York
    Computer Science
  • Pakistan College Muscat
    Pakistan College Muscat
    Pre Engineering.
  • Ideal Cambridge School: Rawalpindi, Pakistan.
    Ideal Cambridge School: Rawalpindi, Pakistan.
    Science

Frequently Asked Questions about Faisal Zubair

What company does Faisal Zubair work for?

Faisal Zubair works for Ibex | Global

What is Faisal Zubair's role at the current company?

Faisal Zubair's current role is Principal Sofware Engineer and Project Manager for Web Dialer.

What is Faisal Zubair's email address?

Faisal Zubair's email address is fa****@****ail.com

What schools did Faisal Zubair attend?

Faisal Zubair attended Minnesota State Universities System: Winona, Minnesota, Usa., City University Of New York: La Guardia Community College, Long Island City, New York, Pakistan College Muscat, Ideal Cambridge School: Rawalpindi, Pakistan..

What skills is Faisal Zubair known for?

Faisal Zubair has skills like Microsoft Sql Server, Databases, Testing, Software Project Management, Business Analysis, Software Development, Requirements Analysis, Team Management, Troubleshooting, .net, C#, Crm.

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