Faisal Abu Zahra Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Leading the Client Due Diligence department, responsible for onboarding wholesale clients, to the various TD subsidiaries in Canada and the United States.

Toronto, Ontario, Canada

• Working in Tandem with the Prime Brokerage Relationship Managers, providing a high level of customer service to institutional clients. • Work with clients and operations to facilitate trade settlements, wire payments, FX transactions, transfers, corporate accounts, proxies and resolve buy-in situations.

Toronto, Canada Area

As the centralised point of client contact for TD Securities Sales and Trading, I facilitate getting institutional clients' trade ready in a timely professional manner while minimising risk to the bank. Developed strong working relationships with internal business partners (including Sales, Trading, Investment Banking, Credit, Legal, Compliance, Anti-Money Laundering [AML] and Operations), across different levels of management and with clients. Walk clients and the front desk through forms, and answer AML/Compliance and process related questions.

Toronto, Canada Area

Team lead in the distribution of incoming requests, while providing guidance. Trained colleagues to handle Prime Brokerage requests (on-boarding, maintenance, and tax portal), while learning to perform the requests of other institutional equities accounts. Provided approvals on new client on-boarding’s and periodic reviews.- Visited clients to obtain feedback from clients on the TD Prime Brokerage Tax Portal- Presented demo's on the TD Prime Brokerage Tax Portal to existing and potential clients, in person and online- Finalised the requirements to onboard Securities Lending Accounts

Toronto, Canada Area

Perform Anti-Money Laundering and Due Diligence guidelines on TD Securities clients during onboarding and periodic reviews, in order to minimise risk to the bank. Obtain key client information from various independent online sources, keeping accurate in-depth audit trails. Achieving customer level standards by adhering to service level agreements, while liaising and providing advice to the front office and maintaining business partner relations across regions and respective business groups.- Provide fund administration for Prime Brokerage clients with respect to monthly allocation statements, and reviewing tax documentation for underlying investors of the funds- In direct contact with Investment Managers (clients) in resolving issues related to account opening, monthly allocations and underlying investors tax documentation- Assist with gathering data / documentation for auditors- Assist with several other projects as required

Toronto, Ontario

Reviewed and approved new account applications (personal and complex) to ensure compliance with legal and regulatory requirements including Know Your Client (KYC), Qualified Intermediary (QI), Anti-Money Laundering (AML) and Foreign Account Tax Compliant Act (FATCA); while also communicating with branches to obtain any additional information required.

Toronto, Ontario, Canada

Validation of new account applications (personal and complex) to ensure compliance with legal and regulatory requirements including KYC, AML and FATCA.- Assisted in the re-design of the quality-verification process- Re-designed monthly reports sent to management- Wrote procedures on how to perform the duties of the department- Produced ad-hoc reports as requested by Management and Audit- Prepared and presented to supporting departments on New Account procedures and processes to assist them in to have a better understanding our function in order to help them in serving their clients- Assisted with other queues in the review and approval of accounts during high volumes- Nominated twice for the Star Award in 2015, and won in Quarter 4

Toronto, Ontario, Canada

Review of non-personal account applications for completeness, identifying deficiencies and ensuring both QI and AML components are compliant. In reviewing these applications, I would have to liaise with Authorizations, Business Risk, Legal, Credit and Global Anti-Money Laundering Departments to obtain the required approvals for account opening. I would also communicate with partners via email or by phone to discuss application deficiencies, and provide solutions.- Involved in projects to improve processes between the Complex team and other departments- Trained new members of the team and performed quality verification checks on their work, becoming a resource point for the team- Star Award Winner (2013), Exceptional Experience winner, Promoter Call Winner

Toronto, Ontario, Canada

Provided advice and branch support to partners inquiring on procedural information, account opening status and transfer updates. This was done with a focus of keeping the client on-boarding process as easy as possible for the client, ensuring Investment Industry Regulatory Organization of Canada (IIROC) regulations are adhered to.- Provided feedback to Business Process Solutions to enhance New Accounts and Transfers workflow- Mentored New Hires through job shadowing, system navigation and development- Guided and educated partners to navigate One Wealth and B-Web- Handled over 50 calls per day while being thorough, efficient and proactive- Maintained accurate record keeping of incoming inquiries via ticketing system- Received numerous Sunshine letters and Exceptional Experience nominations

Toronto, Ontario, Canada

Assisted customers with requested transactions, ensuring their experience is unique and pleasurable. In addition, I would recommend TDCT products to the client based on their specific needs.- Responsible for opening/closing the branch, and operating the secure room- Trained new hires, coaching them through customer transactions and provided feedback throughout training

Dubai, United Arab Emirates

Implemented procedural improvements on several projects to improve the overall client experience. Worked closely with Peppers and Rogers Group to create a customer Touchmap detailing all the points where the client interacts with Emaar Properties. With the help of AC Nielsen, we measured client satisfaction of each of these points. This was then measured periodically. Other projects include:- Managed a team who were responsible for collecting client information for a more usable and complete database- Created a company intranet site with IT to improve internal communication within the organization. I also maintained my department’s website- Designed, launched and managed an employee suggestion scheme- Performed ISO9000 internal process audits of other departments- Winner of Dubai Quality Award – city award to company

Buffalo

Studied an improve production method of Harley Davidson fenders using statistical methodsPerformed quality assurance analysis on chain links after different stages in productionConducted a Die Predictive maintenance study (when to perform maintenance on a die before it breaks own) an Die Failure Study (common reasons for die failure)- Designed a platform, using AutoCAD, to hold parts that need to be precisely measured on a Coordinate Measuring System- Created a GO/NO Go gauge: a tool used by an assembly man to quickly check if parts fit the measurements an tolerances- Inspected parts before shipping- Updated filling system on Microsoft Access to be ISO 9000 compliant

Deployment of staff and resources from one area to another, reducing material movement and inventory levels by calculating buffers and using Lean principles- Studied and documented current process and material flow through production floor- Moved rack processing to become line side- Aided in the layout of a more efficient work space on the production floor- Compiled a Packing Instruction booklet- Updated job descriptions to fit the new process

Masters Of Engineering, Production Management

Bachelor Of Science, Industrial Engineering