Faisal Mohammed Email & Phone Number

Kalamazoo, MI, US

• Implementing and maintaining ServiceNow Discovery Patterns, Probes and Sensors to discover devices that will interact with the CMDB, Asset Management and other platform owners.
• Introducing the Service Mapping concept and designing it to achieve the expectations.
• Implementation of Azure cloud Discovery.
• Worked on GCP stack driver and GCP midservers installation via Jenkins Pipeline.
• Worked on ACC-V agent and its Midserver Installation.
• Custom solution to auto-refresh Cloud service accounts.

Linthicum Heights, Maryland, US

• Gathering requirements from the Client and timely implementation of ITSM modules.
• Email Integration with various security alerts to auto-create and resolve tickets.
• Defining workflow and SLA based on the offboarding case.
• Creation of custom Search widget in the portal for segregating Kb Base and catalog items.
• Custom Survey embedded in the email to improve response rate.
• Creation of Portal pages and Catalog forms.

Dearborn, MI, US

• Performed CMDB clean-up work, by reducing the CI counts from 1 Million to 780k
• Automated the process of CMDB clean up, Archived data cleanup and Destroy rules.
• Improving the Staleness scorecard from 75 to 90%, which in turn improved the overall CMDB Health scorecard from 91 to 96%.
• Developed applets in ServiceNow ITSM Mobile Applications.
• Created Performance Analytic Dashboards and reports.
• Orchestration of Guidewire workflow to execute SSH command in Linux server.

Lisle, Illinois, US

• Experience with the ITOM applications like Discovery, Orchestration and Cloud Management etc.
• Troubleshooting of Workflows related to SQL DB provisioning as a part of Hyper Care support.
• Configured OKTA for SSO and syncing groups from OKTA to ServiceNow.
• Configured Everbridge in ServiceNow for Incident alerts.
• Cleanup of Data from cloned ServiceNow.
• Configured OEM in the cloned ServiceNow instances.

Chicago, Illinois, US

Indianapolis, Indiana, US

• Involved in providing the design solution, technical methodologies and processes solution to meet the customer requirements.
• Implemented New hire onboarding process as a custom scoped application in ServiceNow.
• Worked on an email-based integration with third-party system called Taleo.
• Involved in gathering the Business Requirements and current state processes to develop and configure them in the ServiceNow Platform.
• Designed and created data templates for form design and configuration.
• Documenting the required technical specifications based on the business requirements.

Graduate Certificate, Scada Cyber Security

Master'S Degree, Information Technology- Information Assurance