Faisal Alahdal Email and Phone Number
Experienced project supervisor. Skilled in customer service and project management. Professional in process management and operations team leader specializing in home care with experience in enhancing compliance, improving processes, and evaluating outcomes, quality, and customer satisfaction. Collaboration and time management skills. Accustomed to working in a fast-paced environment and successfully handling multiple responsibilities simultaneously. Completing projects quickly and efficiently. Attention to detail and deadlines. Excellent in managing accounts and people. A good speaker, good at communicating and establishing relationships with co-workers and clients. Master a quick and deep knowledge of all the company's products and services. Analyze reports and insights in support of strategic partner issues.
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Home Health Care SupervisorSaba Homecare سابا رعاية منزلية -
Home Health Care SupervisorSaba Medical - سابا الطبية Nov 2024 - PresentJeddah, Makkah, Saudi Arabia -
Home Health Care CoordinatorDr. Samir Bahrawi Health Feb 2022 - Nov 2024Jeddah, Makkah, Saudi Arabia- Managing appointments and coordinating with the patient’s family and the medical team- match employees with roles for maximum performance - Motivating the work team and following the company’s principles to achieve the highest standards of quality and performance.- Managed the customer services training including online reservation system, CRM, and ticketing system.- Mastered a quick and deep knowledge of all products and services. -
Project SupervisorSamadigital Sa Sep 2019 - Feb 2022Jeddah, Makkah, Saudi Arabia- Led Customer Services Projects for 3 companies with 15 employees.- Supervised customer services team to managed relationships with external partners.- Developed and enhanced reports using tools inside and outside CRM to measure KPIs.- Analyzed reports and insights in support of strategic partner issues.- Improved quality by 32%, cut lead times 21%, cut costs 25%. -
Call Center AgentSamadigital Sa Aug 2018 - Aug 2019Jeddah, Makkah, Saudi Arabia- Handled 100+ customer questions, complaints, and inquiries on time, resolving issues promptly, reduce negative reviews by 50%.- Mastered a quick and deep knowledge of all products and services (150).- Awarded Agent of the month 2 times for customer satisfaction and efficiency.- Initiated bulleted product and services lists and potential solutions for call staff, reducing wait times by 25%. -
Call Center AgentSpectrum Of Business Mar 2018 - Jun 2018Jeddah, Makkah, Saudi Arabia
Faisal Alahdal Education Details
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Information Technology And Computing (Network And Security)
Frequently Asked Questions about Faisal Alahdal
What company does Faisal Alahdal work for?
Faisal Alahdal works for Saba Homecare سابا رعاية منزلية
What is Faisal Alahdal's role at the current company?
Faisal Alahdal's current role is Home Health Care Supervisor.
What schools did Faisal Alahdal attend?
Faisal Alahdal attended Arab Open University.
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Faisal Alahdal
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