• Overseeing and managing all aspects of the control room operations for Line 5 of Riyadh Metro• Monitor service delivery and manage control room personnel and resources.• Advise the Operations Manager of problems relating to service delivery matters in a proactive and timely manner.• Coordinate and oversee all aspects of control room operations with the Maintenance Department regarding subcontractor work on the main line covering guide way, stations, tunnel and… Show more • Overseeing and managing all aspects of the control room operations for Line 5 of Riyadh Metro• Monitor service delivery and manage control room personnel and resources.• Advise the Operations Manager of problems relating to service delivery matters in a proactive and timely manner.• Coordinate and oversee all aspects of control room operations with the Maintenance Department regarding subcontractor work on the main line covering guide way, stations, tunnel and depots.• Recommend, approve and implement actions resulting from an incident / emergency or safety and operational investigations.• Communicate and report details of incidents to senior management and public relations staff.• Develop operating procedures and work instructions with control room staff, other managers within the organization and the Operations Manager.• Ensure that all controllers are adequately trained, assessed and certified in their function and provide additional support and training if necessary.• Conduct daily and weekly reviews of service delivery performance and prepare reports and provide data for the Operations Director on related information.• Perform and carry out other duties as instructed / directed by the Operations Manager and Operations Director.• Advise safe methods of work for control room operations and related activities.• Attend managerial safety forums as required and provide safety briefings for control room staff.• Follow the organization’s safety rules and procedures to promote, create and maintain a safe and healthful work environment Show less

Management and Operations Supervision of Dubai Metro- Red and Green line. Ensuring compliance to safety and reliability of metro service. Gold Commander (Initial) for Rail Incident Management.

Senior Controller is responsible to lead controllers intimes of accidents, incidents or service delays. Incident/Accident investigationand reporting. OCC management, operations planning and supervision.Third party interface with other OCC's (EC3, TRAM OCC, BUS OCC, TAXIOCC and RTA Customer Service) during service. Delivering OCC training courses ranging from signaling (Seltrac), OCSSCADA and operational procedures and work instructions. Conducting courseassessment and OCC CMS duties.

Supervise and control the train movement on the main line, with an averageannual ridership of 163,000,000.

Supervise and control the train movement in the depot by utilizing variouscomputerized tools to ensure trains adhere to predetermined schedules,monitor the movement of trains on the control console, assess delays and implement measures to rectify the situations.

Provide prompt, up-to-date and clear information from the control centre topassengers at stations and on board trains. Coordinate with third party forinterfacing with Dubai Metro operations in Emergency situation.

Accountable to lead a team of station agents to deliver a safe reliable,world class and customer – focused station services. Provide effective communications and information with internal and external in an efficientand timely manner.

Gaining knowledge of Credit & Risk Management policies and practices, that can results in self& group growth. Supervising team members and ensuring targets achieved. To ensure zero errors as highlighted by PAR. Ensure compliance of policies. Monitor calls to ensure contact point verification is done in accordance with policies and high quality of customer service. Detecting cases with forged documents and proper verification of details declared by customer through HR. Resolve difficult customer… Show more Gaining knowledge of Credit & Risk Management policies and practices, that can results in self& group growth. Supervising team members and ensuring targets achieved. To ensure zero errors as highlighted by PAR. Ensure compliance of policies. Monitor calls to ensure contact point verification is done in accordance with policies and high quality of customer service. Detecting cases with forged documents and proper verification of details declared by customer through HR. Resolve difficult customer issues that arise or escalate complaints. Monitoring the overall performance of the team and navigating system tools. Deliver special training to staff about the bank policies and be equipped and become more competitive in the market. Show less