Muhammed Faisal Ansari Email & Phone Number

Pakistan

Dubai, United Arab Emirates

Karachi

I am responsible for the overall operation of all 03 business units. Responsibilities include but are not limited to finance & payroll, operation, imports, logistics, and project rollout.

Karachi

Karachi

• Selected Achievements Call Center:
• Re-structured Call Center in voice & non-voice functions, introduction of new management grades for growth, revised pay structure, simplification and Updation of dispositions, mapped the overall customer processing.
• Developed RMA process and introduction of online Self-RMA system
• Developed Modular Content Management system
• Developed systems for return & refund and introduced Customer Return Account for Goto
• Revision addition & of all SMS & email based notification

Karachi

• Creating and developing short/long term strategy for development of both departments
• Responsible to make sure that all the activities are according to the SOPs
• Coordinate with relevant process owners to provide pricing analysis
• Developing strong working relationships with VMs, Marketing, Finance and Logistics
• Analyze competitors’ marketing, selection and pricing and make strategic changes as and when needed
• Analyze data to strategize profit growth opportunities for the category

Karachi

• Responsible for growing Goto’s business and leadership position in Pakistan by deepening partnerships with all key stakeholders such as Banks, Telecom operators, 3rd party Processors
• Define and build business strategies with the CEO and translate to execution roadmap and specifications that are in line with enhanced and above best in class user experience and journey while meeting business goals
• Define and execute B2B plan to cater to the needs of corporate clients in SME segments by creating and implementing Omni Chanel sales experience for our SME customersSelected Achievements:
• Successfully forged alliances with Meezan Bank and ran a discount campaign for over 11 weeks
• Discounting campaign with UBL
• Secured a SBS installment Plan & cobranding campaigns with Bank Alfalah, UBL, SCSB & Silkbank

Karachi

• Heading the B2C/B2B channels in South region with responsibility for delivery of Revenue and Profit targets within the SME consumer segment, whilst ensuring a high level of Customer satisfaction
• To minimize churn and Maximize acquisition & retention, Develop effective management of Customers and Set direction of the Sales efforts
• Key KPIs include acquisition/gross adds, churn management, revenue assurance both from existing and New Clients
• Maintenance of P&L and ensure profitability
• Budgeting and forecasting. Managing the cross functional teams
• Training & development of the channels for all new and existing products

Karachi

• Product Life Cycle Management - Product Concept, Design, Pricing, Development & Testing, Marketing, Launch, Review & Maintenance
• Project Management - Delivery of projects related to Enterprise Resource Planning (ERP) & Customer Relationship Management (CRM) Systems for internal & external customers
• Pricing Strategy - Managed pricing strategies for various corporate clients, performed competitive analysis to devise pricing offers & quarterly assessment of approved offers
• Corporate Reporting, Coaching & Training, Number Management & Account Management.
• Account management - Supporting the account manager by taking care of all the technical issues of the Customer(s)
• Developing relationships by interfacing directly with prospective and current customers to effectively promote the end-to-end connectivity solutions including M2M service

Karachi

• Managing pre-sales activities including but not limited to responding to RFI /RFQ/ RFP, product paper development, SOPs, network solution design, technical clarification & finalization, etc.
• Developing relationships by interfacing directly with prospective and current customers to effectively promote the solution/products
• Developing solutions to suit the customers business and technical needs and address the pain points, whilst ensuring that the performance, capacity and overall system integrity goals are reached
• Strategize the solution on a case to case basis depending on the geography, competitors in fray etc.
• Pricing, preparing and finalizing the delivery of the system with the customers and obtaining project acceptance
• Follow up with the development and R&D teams for new products and service updates

Karachi

• Responsible for coordinating with affinity partners in the south region. Set up and implemented procedures with affinity partners to enable new distribution channels and ensure smooth after-sales operation, including.
• Managed Bank Alfalah, Standard Chartered Bank, ARY, Chimera and Nobel as Affinity Partners
• Secured “Standard Charted Bank” as affinity partner & developed an exclusive co-brand Credit Card cross sell product with Warid Postpaid connections for individuals.
• Secured a agreement with Standard Chartered Bank for Redemption of Credit Card reward points against Warid Airtime Vouchers.

• Assisted Manager Sales with a full range of retail management responsibilities, including merchandising, inventory control, ordering, and maintenance functions. Handled customer complaints and cash control. Prepared.
• Raised sales level from 800 units/month to 24,000 units/month in just 12 months