Faisal B. Email & Phone Number

Washington, DC, US

Minneapolis, Minnesota, United States

• Developed and maintained various client’s application using different programming languages tools such as Python, JavaScript, PowerShell and different software tools like AWS (S3, Lambda). Demonstrated technical.
• Developed different client applications using different programming languages (i.e. Python, JavaScript, PowerShell)
• Debugged, fixed and added new changes to customer applications, backlog items.
• Assisted other departments with software development needs, Devops support and QA Testing needs.
• Enjoyed providing support to multiple customers, all in various industrial fields and needs.
• Worked on AI bot that helped Tech Support in their day to day.

Minneapolis, Minnesota, United States

• Full responsibility of monitoring, configuring and automating networking also helped the company with their Global Network Support (24/7) working on ticketing buckets and downtimes. Planning strategically when to.
• Managed strategic planning for network infrastructure upgrades, ensuring minimal downtown and timely completion of projects
• Implementation and configuration of Service Now ITSM modules including Incident, Problem, and Change Management, ensuring operational integrity across global network operations.
• Collaborated with external vendors (Cisco, Workday, Comcast) to coordinate deployment and maintenance of critical infrastructure services, ensuring alignment with project timelines.
• Trained and mentored team members on more than 800 SD WAN conversions improving team efficiency and expertise in network automation.
• Monitored, configured and automated networking systems, supporting 24/7 Global Network Operations (GNS)

Greater Minneapolis-St. Paul Area

• Revolved through different technology departments that needed Infrastructure and Security help. Supported and learned different tools and services to better serve the Baseball Analysts, Business Systems, Developers and.
• Played a huge part on building what will be a remote-control app for the inhouse channels throughout the ballpark
• Automated some of repetitive tasks from Active Directory using Power Automate and Python.
• Replaced and configured switches, amplifiers, SAN devices, routers, and Access Points.
• Provided support and analysis on various applications for every department respectively
• Served as L1 & L2(Remotely & on-prem) IT support for both Hardware and software while biding by IT Procedures

Minneapolis, Minnesota, United States

• Solved different challenges that the company faced and helped the company to be more efficient, innovate more technologies that cut cost and time. Implemented and pitched different ideas to the management.
• Led the migration of on-premises VoIP systems and cloud storage to AWS, saving 85% in onboarding time and 30% in overall operational costs.
• Managed a team responsible for supporting cloud infrastructure, ensuring high availability and scalability of critical systems across the organization.
• Collaborated with senior leadership and stakeholders to develop and execute cloud migration strategies, ensuring alignment with business objectives and budget constraints.
• Led post-implementation support initiatives, gathering user feedback and continuously improving cloud and VoIP technologies based on evolving needs.

Master Of Engineering - Meng, Engineering/Industrial Management

Bachelor Of Science - Bs, Computer Science