Faisal Dar Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

• Provide timely and effective first and mid-level ICT support (troubleshooting IT software & hardware issues)• Installation, configuration and maintenance of computer hardware and operating systems• Management of user accounts (including AD, Office 365, MFA)• Maintaining accurate help desk records and documentation of workflows• Management and maintenance of software systems such as LeeCare, TRACCS, Care Systems and Best Practice Software• Management and maintenance of PBX system (3CX) including desktop phones and mobile phones, nurse call system and equipment, access control system and the Rembrandt Living website (WordPress)• Coordinate the project management of strategic ICT projects with support from the ICT Manager• Undertake business analysis to assess and improve business processes and systems, acting as a thought leader fortechnical business processes that promote increased efficiency and productivity• Determine and develop user requirements for new systems to ensure maximum usability through effective engagementwith key stakeholders and end user groups across the organisation.• Support the ICT Manager with the development and regular review of ICT policies, including Rembrandt Living’sBusiness Continuity Plan and the effective management of cyber security risk.• Comply within Rembrandt Living’s policies and procedures and maintain work health and safety knowledge relevant tothe workplace including any associated hazards and risks relevant to the role.

Adelaide, South Australia, Australia

- Provide technical support to end-users via phone, email, or in-person.- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, scanners, and other peripherals.- Install, configure, and upgrade software applications, operating systems, and device drivers.- Create and manage user accounts, email accounts, and security permissions.- Monitor network and system performance to identify and resolve issues proactively.- Maintain hardware and software inventory records and ensure the timely replacement of outdated or faulty equipment.- Collaborate with other IT professionals to resolve complex technical issues.- Document support incidents and maintain knowledge base articles to facilitate self-service for end-users.- Participate in IT projects such as system upgrades, migrations, and rollouts.- Keep abreast of emerging technologies and recommend improvements to enhance the performance and security of IT infrastructure.

Master'S Degree, Information Technology Enterprise Management

Bachelor'S Degree, Computer And Information Sciences And Support Services

Activities and Societies: PR Manager at Forman Photography Society