Lead the technology division of the organization within Middle East across Business Applications, Security & Infrastructure, eCommerce and Service & Support.Define, develop and deliver the business IT Vision, Roadmap and Annual Strategic Plan and translate into actionable goals to meet business objectives.Ownership, and lead on the management, developments and maintenance for the business IT landscape and technology domains.Oversee department budgeting, forecasting and spend.Plan and lead technical IT project developments ensuring quality, time and budget are met.Identifying and recommending new technology solutions and services.Direct the framework and discipline for IT Service Management.Coordinating IT activities to ensure the availability of network and application services.Identifying future challenges in the IT landscape or services and develop mitigation strategies.Participate in all operational discussion groups aimed at forming solution to existing problems related to technology solutions that support business process improvements.Directing, managing and supervising IT staff on IT development’s, day-to-day IT operations and service delivery. Manages and motivates team members, reviews and assesses performance, builds employee capacity and supports their professional development to enable employees to optimize their contribution to the department.Lead and manage the technical implementation for the security architecture and controls through identifying security risks and eliminating them with strategic solutions.Managing relationships with all external vendors and IT suppliers, creating high quality and cost-effective partnerships as well as inputs for improvement in technology and services provided.Work closely with the Group IT to leverage Apparel Group led technologies and enterprise agreement initiatives, to ensure best value is achieved for Tim Hortons ME, where possible.

Provide leadership and vision for the IT department including strategic planning of information systems.Developing, recommending and implementing a strategy to provide the business with an IT solution that supports the current and future needs of the business aligned to corporate objectives and growth plans.Identifies opportunities where technology can build competitive advantage and provide game-changing innovation.Diversifying projects throughout the company, gathering the knowledge & provides the company with robust infrastructure while satisfying the business requirements & standards. In collaboration with leadership team heads, prepare business cases for IT investments and presents to governance committee.Articulates IT services to ensure their compliance with business requirements and/or expectations. Provides market view / needs to drive overall IT strategy. Responsible for IT service delivery service delivery management including development of metrics/dashboards of IT services to the business. Create operational policies, procedures, standards, guidelines and best practices. Assess new innovative technologies, mission critical systems, security, communications and business continuity.Hire, develop, train, and promote high performing individuals who will provide quality support to customers. Coach and challenge employees to maximize performance, embrace change, and anticipate customer needs. Develop the Business Plan, IT budget and monitor both CAPEX, OPEX to ensure that the financial targets are met.

Maintain consistent critical system operations, including ERP, email and company servers.Support organizational effectiveness by defining, delivering and implementing information technologies.Preserve company assets by implementing and maintaining information security, data recovery and backup systems.Recommend IT strategies and policies based on organization goals, anticipating future needs.Prepare an annual budget with scheduled IT and communication system expenditures, matched to our strategic plan.Maintain internal help-desk for and system needs for ME employees.Act as the Administrator for company communication systems.Direct outside service contractors to complete project work within schedule and budget guidelines.Evaluate and integrate IT solutions for inventory management and operational efficiency.

Technical implementation and support of Infrastructure.Design and implementation of services, strategy and processes including incident, problem, service level and supplier management.

Distinguished efforts towards managing the implementation of Orion – ERP software by 3i –InfoTech Ltd, HEAT- Service & SupportManagement software & Goldmine – a Customer Relationship Management software by Frontrange Solutions.