Faisal Haq Email & Phone Number

• Vulnerabilities Assessments & Controls Effectiveness: Conducting rigorous security assessments, identifying gaps and providing mitigating controls and remediation recommendations for clients across insurance & telecom.
• Security Governance, Risk & Compliance (GRC): Collaborating with cross-functional teams such as Risk Management and Compliance and Audit teams to manage security risks, track risk treatments and provide executive risk.
• Supplier & Third-Party Risk Assessments: Conduct third-party risk assessments for circumstances, events or risk scenarios that can potentially impact security posture and/or risk profile through tools such as OneTrust.
• Compliance to Regulatory Requirements & Industry Standards: Conducting regular audits and assessments, ensuring compliance with industry standards and internal policies, enhancing overall security postures.
• Security Documentation: Developing & maintaining Risk Assessments, Control Frameworks & Incident Response Plans to enhance cyber security compliance for clients.
• Security Operations - Incident Triage: Leading the analysis of security alerts, validity & potential impact and escalating where necessary.

• Cybersecurity Best Practices in Incident Response, Risk Management, Network & Data Security: Developing and delivering course content that is current, relevant and reflective of best practices in the industry covering.
• Creating an effective environment for learning which accommodates learners diverse cultural and educational backgrounds, experiences and individual learning styles.

• Identity & Privileged Access Management (IAM, PAM): For over 1,000 broker accounts, administered and maintained the organization's Identity & Privileged Access Management (PAM) solution, including onboarding and.
• Access Requests Ticketing Management: For over 750 tickets per month, addressed identity & access requests from customers and other users while managing and closing tickets within the documented service level agreement.
• Multifactor Authentication (MFA) & Adaptive/Step up Risk Based Authentication: Implemented MFA & risk-based authentication to reduce unauthorized access & enhance the security posture of the organization.
• Microsoft & IBM Security Verify Product Suite (ISIM / ISAM): Utilized Active Directory, ISAM, LDAP and various enterprise applications to perform user administration across various applications and systems including.
• Migration of Legacy Accounts to CyberArk PAM: Led the project to migrate over 1,000 legacy accounts to new PAM Platform – CyberArk working with global teams in Europe & North America.
• IAM Controls Management & Reporting: Operated and managed processes to execute key Identity and Access Management controls such as Role Based Access Controls, Access reporting, Access Provisioning.

North York, Ontario, Canada

• Reviewed calls to meet client needs & satisfaction. Processed orders according to established procedures and respond to operational challenges.
• Monitor and maintain service ticket logs using system tools under pressure to proactively resolve problems through troubleshooting, organizational skills & effective task prioritization.

Mississauga, Ontario, Canada

• Acted as a technical resource by utilizing specific software tools and problem-solving strategies to help customers resolve problems with devices and equipment.
• Addressed complaints and de-escalated conflicts independently by building a relationship with client and provided appropriate course of action for software users.

Accelerated Cybersecurity Training Program

Accelerated Cyber Security Training Program

‑ Risk Analysis ‑ Networks fundamentals and analysis ‑ Defensive skills–SIEM, Incident Response, Vulnerability Management ‑ Offensive.

Associate Degree, Information Technology