Faisal Islam Email & Phone Number

Toronto, ON, CA

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Led design for the merchant and customer service portals of GoBolt, including the delivery tracking web app Galileo which generated thousands of positive reviews from customers of IKEA, Endy, Vessi and more.
• Redesigned the merchant portal of Second Closet, now GoBolt, as part of the company's rebrand.
• Constructed the design system of GoBolt, working with the design manager.
• Conducted user research, usability testing, and prototyping, to ensure the best user experience.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Collaborating with internal designers and developers to design the overall user experience for the website (dashboard) and application (iOS + Android)
• Creating storyboards, sitemaps, screen flows, wireframes,mock-ups & Customer journey mapping
• Rapid prototyping (ranging from low- to high-fidelity with interactions and visual design) solutions and iterating them based on user insight and stakeholder feedback
• Verifying design assumptions through user testing
• Identifying opportunities and generating insights through customer interviews
• Participating in white-boarding sessions, workshops, and project meetings

Toronto, Ontario, Canada

• Mixem is an event and educational platform being developed for Humber College which includes an iOS + Android mobile application for students as well as an analytics dashboard for their student life team. My role.
• Conducting stakeholder interviews to determine desired outcomes
• Using quantitative and qualitative research to determine the best route to reaching outcomes
• Testing wireframes and iterating based on feedback
• Working closely with PMs and developers to deliver iOS and Android app designs for the events platform

Toronto, Ontario, Canada

CK Life (see below)

Toronto, Canada Area

• Enhanced UX of BookJane and CK Life apps through the introduction of new features
• Carried out research to identify reasons for low caregiver sign-ups
• Developed visually appealing UI designs based on research insights
• Conducted comprehensive UX audit of existing products

Toronto, Canada Area

• Improved user experience for customers through managing customer service web applications & providing synthesized feedback to product teams
• Led workshops with internal product teams to determine the best success metrics to ensure all needs of the end user were being met
• Led daily guest resolution meetings in a cross-functional team to address user concerns
• Supervised and mentored a customer success team of 25 people

Banff, Alberta, Canada

Banff, Alberta, Canada

International Centre

• Responding to multiple stakeholders, including students, parents, faculty, and staff in a hectic and multipurpose professional environment.
• Advising international students representing over 50 nations at the University on issues ranging from academic requirements to immigration procedures and protocols.
• Assisting Student Services staff with administrative and managerial processes. Liaising with third parties including the town of Sackville and NGOs to enrich the university experience for students.

Bachelor Of Commerce, Consumer Behaviour And Anthropology

Activities and Societies: Barritt-Marshall Award nominee Treasurer, International Student Body

Certificate, Ux And Product Design Immersive Program

Activities and Societies: Then Bitmaker.Completed a full-time 500+ hour training program in User Experience and Product Design.

Certificate, Visual Design