Faisal Khan Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Project onsiteUpgrade and support for Veritas NetBackup , Veaam , Enterprise Vault , Windows Servers and Azure Iaas.Team Leader and supporting team for upgrade/migration (Exchange Server , VMware and SCCM )Supporting external projects for AD Upgrade , office 365 and Azure IAAS

Mumbai Area, India

• Working as a Technical Manager for Microsoft/Veritas/VMware and HP Products• Helping team for Technical Proposal on Technical side and Providing high Level Project Plan and Scope of Work• Supporting team for implementations and escalation handling• Resolving technical issues for escalated cases• Technical architecture of solutions and conducting team meetings• Client meeting for their technical queries• Setting up KPI for team and deciding resource allocation for projects• Solution architecture for products and training team members• Managing Outsource employee at different locations• Project Management and Solution design.Onsite Project : Philippines, Manila Client •As a consultant a project was awarded to Techmatters Global for Streamlining IT Infra.•Exchange migration was carried from Exchange 2010 to Exchange 2013 (Supporting external Vendors).•Exchange 2010 Decommissioning was done and handed over the document to them.•There was lot of issues on Exchange 2013 which was solved and provided technical consultancy •VMware Proposed Architecture was provided for HA, DRS,FT and SRM for DR•Disaster Recovery Technical Architecture was submitted for Exchange 2013 and Oracle 11G.•Did Exchange disaster Recovery which was not happening earlier due to some issues and handed over the document to Management•Did AD Refresh by creating sites for different locations•Implementation of Capacity management policy was done and configured solarwind monitoring with threshold values.•Implementation of Backup and Restoration Policy was done for offsite of tapes and tape rotation.•Incident Management policy was revised and provided suggestions.•Problem Management Policy was prepared and provided to them.•Knowledge Transfer was done to Engineers working on site.•The role was an IT manager for 4 month contract to streamline their IT issues and handover to team.•Basic Training and took sign off from them

Dubai, United Arab Emirates

•Providing L3 Support to team for server and system areas•Technical Discussion with External vendors and solution designing•Project Management and project tracking •Working on Data Center consolidation document and DR strategy•collaborating with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes•Conducting study on system products to justify recommendations and to support purchasing efforts. Take as an administrative role in IT infrastructure development at the group level•Proposing and creating system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams•Designing and performing server and security audits, system backup procedures, and other recovery processes in accordance with he company disaster recovery and business continuity strategies•Integrating servers and backup servers and their associated software into enterprise systems•Ensuring system connectivity of all servers and their associated software into enterprise systems•Take regular backup, maintain DR and perform restoration data to verify with users•Creating and maintaining documentation as it relates to system configuration, mapping, processes and service records•Ensuring compatibility and interoperability of in-house computing systems coordination and performing indept-tests, including end-user reviews, for modified and new systems•Working on Microsoft technologies (Hyper V, Windows 2012, Windows 2008, DHCP, DNS, AD, File server )•Working on VMware ( ESXI 6.5,5.5)•Working on HP server Hardware dl380 G7 and G9•Working on NAS storageProjects Completed•Solution design and Implementation of Backup of data at group level and cloud integration in future•Licensing Vmware and making ESX cluster •Solution design for gmail to exchange migration•Implementing ITIL Policy

Dubai, United Arab Emirates

• Working in implementation team also part of presales for solution design• Solution Designing and Implementing Netbackup ,Netbackup Appliances, Backup Exec, Enterprise vault, Soti MDM, Hyper V, Vmware, Exchange server, office 365, AD , Server Hardware and Storage• Working as project architect and technical lead on creating scope definitions and work breakdown structure.• Has Completed Various Complex Projects on Different Products • Involve in the installation of Symantec Netbackup and Configuration of 6.5/7/7.1/7.5 on Windows Platform and Unix Platform• Support provided for backup configuration (policy/schedule/storage UNIT), restoration, and exchange, SQL, Oracle, Sharepoint and SAP• Experience in Configuring AIR, Deduplication, Replication, OST and appliances.• Experience on Data & Email Archiving Solutions for Implementation and Configuration (Enterprise Vault, EMC SourceOne)• Installation and Configuration of ESX server & Vcenter, VMware & Hyper V Implementation and configuration• Office 365 Registration and Domain Verification, DIR sync Installation and On premise AD Sync With cloud• Creation of Mailbox in Cloud , Skype for business and Sharepoint • Installing and configuring Windows 2003 / 2008 / 2012, DNS, DHCP, WSUS, IIS, File Server and Server Remote Management• Coordinating with Product Management Team for Product related issues and Enhancement as per Customer requirements• Evaluating new products and performing successful POC• Efficiently devising Backups and Archiving solutions design and architecture• Solution Design and Implementation of Mobile Device Management Solutions• Design And Implementation For Contact Center Application(Cosmocom)

Mumbai Area, India

• Spearheading efforts across operation team, leading team of L2 engineers • Coordinated with projects and planning team during new implementations. • Coordinated with change and problem management.• Worked as infrastructure management team by utilizing ITIL skills• Worked on Windows server 2003/2008, AD, Exchange server, WSUS, McAfee EPO, Veritas NetBackup, EMC storage, TL4000 Tape library and Dell server Hardware .• Team leader for Onsite Engineer Working at site• Worked as Data center operation team.• Managing datacenter for 2 locations Powai and Malad• Backup solutions designing and architecture.• Received TECH EXCELLENCE AWARD

Mumbai Area, India

Arvi Encon Pvt Ltd payroll• Accountable for Installation and Troubleshooting of (VOIP), AD, Exchange 2003, Windows Server 2003/ Hardware, Storage and Cosmocom• Proficient in NMS monitoring tools like IPMonitor and Net Health for regular network checkup• Worked on Routing and switching technologies using Cisco’s Routers• CODECS G.711ulaw, G.729, Protocols: SIP, H.323, and RTP. Call routing of remote contact center is handled from VSNL NOC• Well exposed to Sytel dialer and dialer server, fortigate firewall & Troubleshooting VOIP Related issues

Mumbai Area, India