It Production Support
Current·Monitoring and tracking of IT systems and applications for any performance issues and communicates to stakeholders·Provide technical support for wholesales Banking.·Responding to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements (SLA).·Monitors applications for any performance issues and communicates to stakeholders.·Resolves incident root causes, assesses their impact, and informs affected user areas.·Undertake application problem analysis and resolution for application problems in conjunction with the end users and application vendors.·Provide front-line, second level technical support as part of the IT Operations team to deliver exemplary customer service to clients·Perform daily status reporting.
