Faisal Mukhtar Email & Phone Number

Punjab, Pakistan

Identification and evaluation of opportunities to improve the processand client’s experience.Providing technical support services to clients for LMS(CAMPUS) onlineand at on-site campuses.Investigating and handling clients’ complaints and inquiries.Addition of new features to improve quality standards and help clientsto improve their performance during working on LMS(CAMPUS).Create computer-based and live training tutorial content forinstructors, management staff & students.Offer students, instructors, and management staff web-based andphone technical support.Working with end-user support services and coordinating withDevelopment Team for roll-out, issue resolution, and quality userexperiences.Responsible for updating training material content to meet system andpolicy changes.Develop and maintain excellent customer service between clients andmanagement.Managed the LMS (CAMPUS) and ensured that all faculty, staff, andstudents had access to the system.

Lahore District, Punjab, Pakistan

During job meet the all task given by higher authority like given Inbond call services to bank customers and also outbond calls to resolve customers queries and selling bank products to increase bank revenue by giving digital banking services to customers.

Lahore, Punjab, Pakistan

Selling banking products such as MCB Mobile Banking, MCB Internet Banking and MCB LITE.• MCB LITE branchless banking via outbound calls to existing and new to bank customers.• Educate customers on product options and technology issues.• Registered maximum numbers of products and become the top performer.• Effectively use the variety of computer programs to access customer details and databases and research options.• Manage customer and bank privacy and inter the details of each interaction in the system.

B.Sc Agricultural Engineering, Engineering

F.Sc Pre-Engineering, Sciences, A