Faisal Naeem Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

Islamabad, Pakistan

• To lead Cloud Platform Operations team and ensure smooth operations of Cloud infrastructure through managed services partner.• To coordinate with Telco VNF operations team to ensure continuous service delivery of Cloud Platform and have VNF insights to gauge and perform impact analysis of VNF services.• To coordinate and collaborate with Cloud Platform Planning team to raise new requirements, follow up with capacity expansions and smooth handover of upcoming projects.• To lead incident/problem management, timely resolution and escalations to operational issues based on severity and criticality.• To coordinate with other teams (power, security etc.) in achieving monthly Cloud Platform KPIs.• To ensure SLA and KPIs of Cloud Platform Operations and availability of achieved KPIs reports by Managed Services partner.• Responsible to manage financial forecast

Islamabad, Pakistan

• Worked as SME for Linux & Virtualization, for infrastructure planning, readiness and operational activities.• Ensured infrastructure availability up to 99.96% of value chain KPI, operational support of Linux & VMware platform and unplanned outages.• VMware setup administration, configuration & support within the process and policy framework.• Taken initiatives to automate health checks of software and hardware infrastructure.• Worked with relevant Infrastructure teams to overcome challenges and obstacles towards virtualization by presenting them its value for organization and business.• Worked with team to formulate Service/Operational Level Agreement for various systems towards multiple internal customers.• Experienced for working and delivering under stress situations, with a more focus on solution than the problem.• Involved in planning for new projects and optimization of Infrastructure resources and services.• Root Cause analysis in problem management for service interruption and recovery.• Worked with team/manager to develop and practice the standard operational procedures and ensure that every major change in the infrastructure is well planned and fully documented.

Islamabad, Pakistan

• Deployed and managing the virtualization infrastructure using VMware ESXi 5.5 and Fujitsu SAN Eternus DX90 S2. • Performing data protection of virtualization workload using Veeam Backup & Replication application. • Managing multiple Mail/Webmail servers, serving more than 5k mailboxes. Hands-on experience with improving inbox delivery, spam-protection policies, performance optimization, security of mail servers. • Managing multiple cPanel/WHM servers, serving around +1k websites. Having experience with installation/configuration of cPanel/WHM servers with recommended security measures, troubleshooting cPanel/WHM issues related with Apache, MySQL, PHP, Mail, FTP, DNS, Security, Backup and Migration. • Ensuring web hosting servers ‘security with OS hardening, securing Apache/PHP, implementing Mod-security and patching. • Facilitating corporate clients with SLAs, Co-location services, dedicated/virtual server hosting, Email/web-hosting solutions and on-demand technical support. • Manage crisis situations, which may involve complex technical hardware or software problems. • Managing upgrade of server’s resources and capacity planning to accommodate future requirements.

Islamabad, Pakistan

• Install, configure and administrate Linux Servers and Windows Servers.• Basic level Administration of NetAPP Storage Filers FAS 3020/3040.• Manage CIFS & NFS Volumes and LUNs shared over SAN storage to application servers.• Manage Zimbra Email Server, ClearOS Proxy Server supporting 100+ users.• Manage & Troubleshoot Thin Client network of 3000 local and remote nodes, supervising the team of technicians.• Install, configure and troubleshot Entry-point servers to provide data uploading/downloading facility for thin client users along with print and scan server over Windows 2003 Server.• Manage centralized antivirus servers to update all entry-point servers with latest antivirus definitions.• Manage LAN/Intranet setup for smooth continuation of network services. • Test Servers in VMware & Staging environment and recommend for deployment in production.IT support services to end-users for Thin Clients, Personal Computers and Peripheral devices in networked environment (LAN/WAN) with multiple servers.• Supervise helpdesk activities for timely resolutions of tickets.• Support and troubleshoot file servers, workstations, print & scan servers, Internet, mail, and various software applications at different sites. • Provided end user training for software, hardware and Internet usage.

Karachi, Pakistan

Responsible to:To teach subjects related with the field of Telecommunication to DAE Telecommunication classes.To administrate Telecom Lab & Computer Lab of the institute.Installation, configuration and monitoring of LAN and Internet Proxy Server.Assisted the Head of Department in academic and administrative activities.

Master Of Science (M.Sc.) Telecommunication, Telecommunication, Cgpa 3.36

Bachelor Of Science (B.Sc.) Telecommunication, Telecommunication, Cgpa 3.70