This has been a highly progressive, productive and promising period in terms of my professional growth and development. I joined the SKMCH’s Pathology Department in the capacity of an Assistant Manager Pathology in 2004, was promoted to the Deputy Manager level; followed by the Manager post and eventually to my current esteemed and influential designation of Senior Manager Pathology.In the current role as Senior Manager Pathology, I am leading a team of 300+ staff including managerial… Show more This has been a highly progressive, productive and promising period in terms of my professional growth and development. I joined the SKMCH’s Pathology Department in the capacity of an Assistant Manager Pathology in 2004, was promoted to the Deputy Manager level; followed by the Manager post and eventually to my current esteemed and influential designation of Senior Manager Pathology.In the current role as Senior Manager Pathology, I am leading a team of 300+ staff including managerial, supervisory and technical staff, for a 3-shift 24/7 diagnostic laboratory testing facility, along with multiple outreach labs serving a network of 200+ nationwide franchise laboratory collection centers. Responsible for labs’ overall operations and a vast variety of other functions including QMS, Audits (JCIA, ISO, CAP & PHC), Inventory & Equipment Management, Labs’ Maintenance & Expansions, Staff Safety, Customer Services and Outreach Labs’ Setups (Planning, Designing, Execution & Operations). Show less

Managed patients’ related matters including queries, complaints & hospitalization estimates. Performed patient evaluations for financial assistance, authorized admissions, discharges credit & installment facilities to needy patients, supervised on-board recovery team.

Administered entire hospital’s functions including management operations, patient relations, billing queries & counseling, procurement & inventories, human resource management and general maintenance. Effectively liaised with government and financial institutions for regulatory and monetary affairs. Collaborated with commercial organizations for development of hospital’s revenue. Streamlined billing processes to enhance patients’ facilitation. Engaged various competent doctors for consulting… Show more Administered entire hospital’s functions including management operations, patient relations, billing queries & counseling, procurement & inventories, human resource management and general maintenance. Effectively liaised with government and financial institutions for regulatory and monetary affairs. Collaborated with commercial organizations for development of hospital’s revenue. Streamlined billing processes to enhance patients’ facilitation. Engaged various competent doctors for consulting clinics, oversight of development and execution of marketing strategies and promotional activities., Accomplished the hospital expansion project that included construction of new departments, lease of new medical equipment and establishing SOPs and work flows. Show less

Customer services management of a large exclusive club membership base of a timeshare-based resorts network. Managed & coordinated with six Customer Service Offices (nationwide) to facilitate growing member’s base. Supervised timely recovery of monthly dues of a large members’ base through a team of CS Executives. Prepared and maintained legal documentation of memberships. Arranged publicity events, conceptualized and executed advertisements. Participated in the advisory committee for… Show more Customer services management of a large exclusive club membership base of a timeshare-based resorts network. Managed & coordinated with six Customer Service Offices (nationwide) to facilitate growing member’s base. Supervised timely recovery of monthly dues of a large members’ base through a team of CS Executives. Prepared and maintained legal documentation of memberships. Arranged publicity events, conceptualized and executed advertisements. Participated in the advisory committee for company’s expansion projects. Show less