Talent acquisition & retention and marketing growth strategy consulting services for start-up to established small businesses, with a focus on HR recruiting, training & development, and employee wellness programs. Business client industries include healthcare, real estate and non-profits.• Partner with SBA, Small Business Development Centers (SBDC), and SCORE Business Mentor Program to develop and execute marketing strategies for start-up businesses.• Covid-19 workplace safety and best practices guidance for business continuity.

• Sourced & recruited a diverse team of BRMs, 100% Diversity score on Employee Survey• Trained and developed high performing teams of BRMs, including 6 National Achievers• #1 Business Client Satisfaction 2017 in California and top 10 national client satisfaction • Top Employee Satisfaction with 2016 Employee Opinion Survey 90% + favorable• 2015 Champions of Chase award for promoting employee wellness to retain top talent • 2014 National Achiever with Top Area Manager Rankings in Credit, Treasury & Deposits • 2014 Business Banking Customer Satisfaction #1 national ranking teamRelocated from New York to California in 2010 to expand business banking in the West Coast. Managed teams in San Diego, Orange County and Riverside County/Inland Empire. Recruit, train and manage a team of Business Relationship Managers, providing banking solutions to small business . Coach and guide the team to ensure the best client experience, risk management, and business growth. Network in the community and make a difference with small business growth.

Analyzed the customer experience across the small business banking footprint and defined a service delivery model with a segment-differentiated service.• Implemented initiatives to improve the Small Business customer experience• 2004 All Star Award recipient

• Twelve-month leadership program with rotations in retail branches (Houston), call center (Dallas), and Small Business corporate offices in New York.• Promoted and relocated from Texas to New York upon program completion.

Developed and deployed capabilities, integrated marketing and field engagement programs to launch new partnerships to distribute OPEN Business Cards through 3rd party sales forces.• Launched a partnership expanding OPEN Card acquisition with over 200 bank locations in Illinois and Indiana• Exceeded forecasted card acquisitions by 200%

• Managed a group of six sales associates, exceeded department sales goals with top national ranking• Promoted from sales to sales management within the first year of employment