Using manual and computerized diagnostic methods to identify potential problems in a carExplaining mechanical problems and possible solutions to clientsPlanning work and testing procedures using charts, experience and other organizational methodsTesting parts and systems to ensure they work correctlyEnsuring all critical parts are checked and testedPerforming basic automotive care, including changing oil and rotating tiresRepairing or replacing worn, old or defective parts of a carRepairing or modifying a car to a client’s specifications, if possible

Source and work customer referralsAnswer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as neededPerform cost-benefit analysis for prospective customers and advise on appropriate purchase optionsPromote specific products as directed by upper managementInform leads and customers of current promotions and discountsMaintain positive business and customer relationships in the effort to extend customer lifetime valueDevelop strategies for more effective sales, both individually and as part of a team