Faisal Khan Email & Phone Number

London, England, Gb

Kuwait

Consultant for eChannels Product Management at KFH (Formerly Ahli United Bank) in Kuwait, where I leverage my specialised expertise to craft digital strategies and lead content marketing initiatives. By blending in-depth market insights with emerging industry trends, I contribute to the development and execution of impactful marketing campaigns, fostering collaboration across diverse cross-functional teams.Engaging in feasibility assessments and backlog grooming sessions, I facilitate constructive discussions to ensure alignment with strategic objectives and promote agile decision-making processes, driving forward the bank's digital transformation journey.A few key achievements in this tenure include:• Validated migration approaches and contributed to merger activity plans for integrating digital channels.• Executed rebranding strategy for electronic channels post-acquisition, aligning with Kuwait Finance House's vision.• Orchestrated impactful social awareness campaigns, boosting brand recognition and engagement.• Led team in launching revamped mobile app, driving 30%+ growth and improving customer experience.• Executed strategy securing Apple Pay in-app provisioning entitlement in record 45 days, exceeding project timelines and streamlining mobile payments.

Kuwait

During my tenure at Ahli United Bank from 2008 to 2022, I held the position of Head of eChannels Products Management from 2017 to 2022. Overseeing the development of digital channels, I implemented agile methodologies to ensure efficient project management while prioritising positive customer experiences. Through the design and implementation of key features for Internet and mobile banking, I guided end-to-end journeys and iteratively refined our design process based on valuable user feedback. Continuously monitoring market trends and competitor activities, I leveraged insights to enhance our departmental offerings and maintain our competitive edge.I also took charge of supplier, stakeholder, and customer relationships, negotiating activities' scope to ensure successful project delivery. Monitoring all customer support activities across platforms, I optimised the customer journey and upheld peak performance levels. Throughout project lifecycles, I meticulously identified business requirements and features, adhering to fiscal guidelines and minimising risk to achieve successful outcomes.A few key achievements in this tenure include:• Aligned mobile banking roadmap development with business objectives and user needs.• Increased customer engagement and interchange income by introducing cashback rewards programme.• Launched 15+ new mobile banking features in 2022, driving user adoption and satisfaction.• Accomplished 25%+ increase in new customers by significantly strengthen onboarding experience.• Headed seamless migration of mobile banking to new platform, emphasising uninterrupted service.• Directed eCommerce credit card acquiring project from vendor selection to execution, enhancing payment capabilities.• Deployed POS credit card acquiring acceptance project and expanded payment options.• Developed internal policies and procedures on new regulatory policies for ePayments.

Kuwait

In my role as eChannels Development & Support Manager from 2008 to 2017, I spearheaded the management of alternative delivery channels, overseeing website, internet banking, SMS banking, and ATMs. I consistently strategized and presented innovative solutions aimed at elevating customer satisfaction and refining user experience, while vigilantly monitoring industry trends. Overseeing the meticulous testing of new electronic banking solutions and enhancements, I ensured their reliability and functionality.Priority was given to establishing and enforcing robust procedures to safeguard electronic channels, emphasising security and risk mitigation. Additionally, I cultivated strategic partnerships and alliances with third-party providers to expand the Bank's channels products and services, thus propelling growth and enhancing competitiveness in the market.A few key achievements in this tenure include:• Spearheaded Bank's inaugural mobile banking project, amplifying customer engagement and feedback.• Facilitated Bank's transition from conventional to Islamic banking, focusing smooth experience for all stakeholders.• Rolled out innovative features on ATMs, reducing operational costs and boosting branch efficiency.

Bahrain

During my tenure at Arab Banking Corporation in Bahrain from 2007 to 2008, I served as an Equity Sales Senior Dealer, where I assumed leadership of a team of equity dealers. Utilising motivational and analytical techniques, I effectively drove sales initiatives forward. Collaborating closely with operations and IT departments, I spearheaded efforts to enhance system efficiency, contributing to overall bank growth. Furthermore, I developed targeted customer strategies aimed at acquiring and retaining key customer segments, aligning with the bank's strategic objectives.A few key achievements in this tenure include:• Supported business development by generating new key accounts and closing qualified leads.• Optimised portfolios for VIP and institutional clients, driving performance and satisfaction.• Contributed to successful launch of equity trading platform spanning GCC, North America, Europe, and Far East.• Executed orders in cash equities across US, Asia, and MENA markets for global institutional clients.• Engaged in establishing global trading desk for institutional clients, improving service offerings.• Expanded business by 30%+ through onboarding of high net worth and institutional clients, driving revenue growth.

Kuwait

• Contributed significantly to rebranding electronic channels post-acquisition by AUB Group from Bank of Kuwait and Middle East, aligning with strategic objectives.• Led launch of first online trading platform in Kuwait's banking industry, marking pivotal achievement for Bank.• Delivered numerous online trading training sessions and seminars to customers, enriching expertise in field.• Recognised for participation in telecommunications exhibition in 2002, showcasing dedication and commitment to professional advancement.

Kuwait

• Promoted to VIP customer service unit within one year of joining bank, demonstrating solid performance and dedication.• Acknowledged with "Sell a Star" employee incentive programme awards for exemplary performance in 1999 and 2000.• Received appreciation certificate for participation in Hala Feb festival in 2001, exhibiting active involvement and contribution to community events.

Bachelor Of Arts - Ba, Business Studies With Systems Practice

Aa

Earned 26 credit hours

Btec First Diploma In Engineering, Aeronautical/Aerospace Engineering Technology/Technician

Igcse