- Conceptualized and successfully launched 10+ customer-facing products, leading to the identification and prevention of theft and fraud amounting to $100M ROI. These products garnered a user base of over 1000 daily users, showing their effectiveness and widespread adoption. - Employed diligent market research and analysis techniques to inform critical product decisions, such as shaping product roadmaps and prioritizing features giving a customer-centric approach resulting in heightened customer engagement and numerous accolades.- Implemented Agile methodologies, fostering swift project delivery and enhancing communication channels with customers. This proactive approach enabled faster turnaround times on projects and ensured a seamless collaboration between stakeholders, ultimately leading to greater customer satisfaction and overall project success.

- Maintained and fostered contacts with consultants, contractors, vendors and material suppliers. - Oversaw and optimized Austco’s project management platform, redesigned employee infrastructure and participated in recreating the executive business strategy roadmap. Prepared related scope documents, exhibits, budgets, project plans, timeline specifications and consulted for Requests for Proposal (RFPs, RFIs). - Coordinated project construction with managers, vendors and customers to resolve critical and time-sensitive construction-related issues as well as showing transparency to the client. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. - Provided a single point of reference for the business flows and ERP systems analysis, and mentored the business owners and SAP consultants as to the best possible solutions approaches and business processes. Increased productivity and efficiency for supported operational areas by facilitating training and communication on key topics for sales offices. Implemented major clinical and non-clinical applications on site visits to hospitals and long-term care facilities

- Created process flow diagrams, electrical control panel layouts, and ladder logic schematics based on engineering sketches, including cable, valve, transformer, and piping layout.- Developed library files and custom AutoCAD menus to standardize drafting procedures, leading to enhanced drafting productivity and efficiency.- Conducted specialized design, research, and analysis on a project-by-project basis, ensuring code compliance and regularly conducting quality checks on developed systems.