Faisal Saeed Email & Phone Number

Atlanta, Ga, Us

Increased retention by developing and implementing a comprehensive training and onboarding strategy for new team members. Grew customer businesses by selling new products and services, resulting in increase in revenue. Manage multiple accounts and delivered 98% customer satisfaction. Collaborate with sales, AEs, and delivery teams to create a seamless customer experience. Identify and closed cross-sell/upsell opportunities, resulting in 27% increase in revenue. Built strong relationships with clients and helped them achieve their goals. Deliver business value and innovation to a customer’s business by understanding customers’ key business challenges and potential for grow. Develop a trusted advisor relationship with customer stakeholders to drive product adoption. Developed and implemented Oracle NetSuite ERP Modules for Sales and Inventory Management, Customer Relationship Management, Order Management. Developed and implemented new commission compensation program for sales force.

Doraville

Developed in house delivery and installation teams enable provide 5 star customer services Furniture and Bedding departments Maintained sales growth and increased revenue 2% by merchandising and focusing on customer serviceIncreased attachment sales over 15% by collaborating with data analytics team to aligned products with add on services and complimentary itemsDecreased inventory shrinkage 6% annually by introducing weekly countEarned “Manager of the Quarter” award 2 times Developed management tools specifically designed to train department managers about product features to assist sales force. DevelopedMulti channel retail strategy.

Directly managed strategic projects with senior management which assisted in consistently maintaining annual revenues above $80 millionNegotiated pricing and delivery of electronics in excess of $20 million with various clients in Atlanta and Miami Led team in sales growth in metro Atlanta area and decreased SG&A 2% annually by eliminating overlapping positions and cross training between different departments Increased sales 11% in 2012 by developing sales training program for 600+ employees focusing on attachment sales, i.e. warranty salesSpearheaded grand opening 4 new stores in Georgia as well as prepare merchandise, manage inventory shipments, arrange store layouts and special promotions to drive salesManage 180 employees and 6 department managers, responsible for hiring, training and mentoring sales managers Currently working on processes aimed at improving productivity, exceptional customer service and customer loyalty initiatives to drive sales

Stockbridge

Maintained sales growth and increased revenue 7% by merchandising and focusing on customer serviceIncreased attachment sales over 15% by collaborating with data analytics team to align products with add on services and complimentary itemsDecreased inventory shrinkage 6% annually by introducing weekly countEarned “Manager of the Quarter” award 6 times Developed management tools specifically designed to train department managers about product features to assist sales forceCollaborated with store managers to forecast sales and improve seasonal promos

Doraville

Worked in a team that managed over $150 million in sales Identified and implemented 10% revenue growth strategy by collaborating with team Ensure compliance with legal policies and procedures Ensure product is displayed correctly and place orders to maintain stock Monitor display accuracy and appearance to implement promotions

Miami/Fort Lauderdale Area

Responsible for television department which contributed towards 62%/$51 million of store revenue Increased sales 4.5% annually by incorporating mentor ship program between new and existing hires Managed 23 employees in television department Create action plan to address cost, introduce Kronos for accurate reporting and schedulingForecast, schedule, and monitor staff to be consistent with store sales and productivity guidelines program between new and existing hiresManaged 23 employees in television departmentCreate action plan to address cost, introduce Kronos for accurate reporting and schedulingForecast, schedule, and monitor staff to be consistent with store sales and productivity guidelines

Certificate, Computer Science

Certificate, Cyber501X Cybersecurity Fundamentals

Education record

Associate Engineer, Leather Technology