Faisal Sakhi Email & Phone Number

Virginia, United States

Virginia, United States

Responsibilities:-Assists guests in person or via telephonic contact for all communication including, but not limited to, room reservations and/or cancellations, payments, questions, check -in, check-out process, collecting payments, authorized patron verification, guest room assignments, credit card processing, express check out requirements.-Responsible for the front desk operations, lobby appearance, guest service, office operations.-Maintains constant communication with Housekeeping and Maintenance Departments concerning guest room status.-Training staff on customer service techniques and policies, such as greeting guests warmly, answering questions about services provided by the company, and helping customers check in or out of their rooms.-Ensuring that all customer requests are handled in a timely manner while following company policies and procedures.-Responding to guest complaints regarding problems with room service, maintenance requests, or other issues.Skills:-Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.-Investigating and solving customer service complaints.-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.-Understanding written sentences and paragraphs in work related documents.-Bringing others together and trying to reconcile differences.-Understanding the implications of new information for both current and future problem-solving and decision-making.-Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Virginia, United States

Responsibilities:-Approach all encounters with guests and associates in a friendly service oriented manner.-Obtain all necessary information when taking room reservations and follow rate quoting scenario.-Managing online and phone reservations.-Respond to clients’ complaints in a timely and professional manner.Skills:-Customer service attitude.-Excellent communication and organizational skills.-the ability to be calm and well organised, even when working under pressure.-the ability to handle cash, credit/debit cards and foreign currency.-Problem-solving skills.

Associate'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General, A

High School Diploma