Supervision of the workflows as a part of team or working on an individual lineWorking capability with EDMS like Oracle ACONEX, EPM, PIEC and SharePoint, with relevant ERPs like SAP, Sieble & ChrissX. Create simple solutions using different soft tools like MS Excel (Office 365), Graphs, Tables and Analysis Report where neededValidate and edit files such as contracts view and update technical documents (such as manuals and workflows) using MS Word (Office 365) and Adobe PDFCheck scanned copies and archive the documents and distribute copies to internal teamsArchive documents in physical and digital files, create templates for use in future retrieve files upon request from employees and customersManage the flow of documentation in the organization and create ad-hoc project reports as requiredMaintain the confidentiality of credentials, information and contractual terms

Administrative, documentation and payroll responsibility for more than 100 employees o Collecting all Employees Leaves & updating into system (taking assistance from I.T.) o Collecting Employees Paint Gate Passes, generating invoices against them and updating into system (taking assistance from Asst. Admin) o Mid-Month Advance & Month End Salaries paid to the all employees, by updating Sheet, checking employees net salary and absentees till half or end of the month and compiling totals after necessary deductions (taking assistance from Asst. Admin & Accounts) o Collecting, Processing & Updating Employee’s Loan Forms o Recruitment, Interviews & Hiring Role o Eid Bonus Calculation and Finalizing the Sheet with Mr. M.D o Preparing Yearly Increment of the Employees with Mr. M.D o Performance Evaluation o Compiling Increment Sheet & disbursement of the Increments o Checking, verifying, proceeding & then enabling payments for Employees Mobile accounts, Vehicles Oil Change & Maintenance, all Factory consumption bills, Sales Team’s Fuel Mileages & Kitchen Expenses etc. o Other major responsibilities like Courier Services, Requisition Slips, Vendor Profiles, Voucher Books, Printing Jobs & Governmental Affairs

Documentation Control via Vendor Master Database Maintenance for Supplier- Customer Relationship Management System while working in the systems like SAP & EDMS (SharePoint) o Enlisting of new vendors based on defined criteria as per company policy like Responsible Procurement Analysis, Due Diligence Report, Questionnaire and defined no. of Quotations o Archiving and uploading all supporting documents onto SharePoint o Maintaining tracker report for all files and activities done throughout the month o Implementation of the vendor master clean-up activities in correspondence with other supporting departments and the relevant departmental heads o Submission of weekly and monthly activity and analysis report to the line managerMaturing market leads with new and the existing customers.Bonding up strong customer relationships.Plus, taking care of company's operations and organizational/ management related activities.

o Responsible for company's all Imports from Europe and rest of the world.o Ensuring Logistics with timely delivery of the company's orders from supplier to company’s warehouse and from warehouse up to clients/ distributors. o Preparing company’s Quotations and Purchase Orders (LPOs) for the both suppliers and customers.o Validating all imports documents like Proforma Invoice (PI), Bill of Lading (HBL/ MBL/ OBL), Seaway Bill/ Airway Bill, Commercial Invoice (CI), Certificate of Origin (CO) and Packing List (PL) etc. for Custom Clearance purposes.o Working as a Correspondent for company's suppliers around the globe and initiating all on-going and new demands with them by having an effective communication.o Hunting for new suppliers with innovative products to extend company's network & product range and initiating business deals with them. Likewise developing business relationship with newer as well as older partners of the company. o Plus, taking care of some Operational and Secretarial works like Scheduling, and updating Stock Reports, preparing important Official Documents, Job Completion Reports and updating Shipment Schedule along with Compilation of Data and entering into a proper Inventory System.

As a Team Leader (on Abacus Consulting Panel):o Proactively managing efficient team delivery and output within agreed service levels to achieve contact center targets.o Effectively managing business processes within the team, such as adherence and ACT reporting to ensure customer satisfaction and accurate flow of information to internal or external sources.o Resolving escalated enquiries and complaints, taking responsibility of actions whereas required necessarily.o Conducting coaching sessions and appraisals within the team.o Creating training and development plans for all the team members to attain their motivation and retention in order to achieve required levels of productivity and the operational excellence.o Disseminating information received from the client’s contact point further to the team members as soon as possible.o Responsible for all the Floor Operations during specified shift being a Shift Supervisor.

As a QA Officer:o Evaluating call centre service for Customer Relations Division (CRD) and its Outsourced Partners (OSP1- TRG & OSP2- Abacus Consulting).o To evaluate to ensure whether the quality services were being delivered through the contact center or not. o To evaluate performances of the Contact Center officers servicing over Inbound & Outbound Calls, Emails and Logged-in Complaints.o Making random outbound calls to the customers in order to get feedback if they were satisfied with our company’s products & services. o Keeping updated with the latest promotions, products, services & processes and providing sufficient suggestions to develop or modify where it’s needed.o Generating teams target reports of the Quality Assurance unit as well. o Participating in Calibration Sessions and conducting Huddles and the Training Session for inter-departmental and the floor agents. o Efficiently understanding with the inter-organizational tools, applications, systems & possessing and their access. o Following mechanism of Quality Assurance and bringing up new ideas and innovation to retrieve more quality services in a more efficient way. o Moreover, keeping an eye over the fraudulent activities if any found inside or outside the department with an association of Fraud Control Department.As a CRO:o To handle customer queries, issues and concerns through Inbound Calls both for postpaid and prepaid units. o Keeping me updated by participating in shift huddles, team training and coaching sessions for company’s product, offers and processes in an order to provide effective Customer Solution and satisfaction.o Non telephonic activities like Dealer Complaints handling through, Service Request process and through Emails.o Providing guidelines and assistance to my team members as an Acting Team Leader (Point Person) for almost 8 no. of monthsAchievement(s): Best CRO of the Team (5 times)