Faisal Shalabi, Cipd Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Responsibilities: - Leading initiatives to enhance the stakeholder experience by ensuring beneficiaries received timely and effective support- Organizing and managing projects within the Inspection Department, improving operational efficiency and compliance. Overseeing project scopes, timelines, and budgets, resulting in the completion of projects under budget- Maintaining and improving inspection platform processes in accordance with established policies and regulations. Conducting regular audits that identified key areas for improvement- Leading the digital transformation of inspection processes, introducing new technologies that reduce manual errors - Generating comprehensive periodic reports on penalties and violations, integrating data analysis to highlight trends and actionable insights that facilitated informed decision-making at senior levelsNoticeable Achievements: ~ Established and optimized the hierarchy for a newly formed department, resolving initial structural and workflow challenges that improved workflow efficiency and boosted department productivity ~ Resolved 600 compliance violations by implementing streamlined corrective action plan, resulting in the cancellation of fines~ Identified and addressed the root cause of customer dissatisfaction by conducting a comprehensive analysis of service feedback, uncovering key issues related to response times and implemented targeted improvements that led to an increase in customer satisfaction ratings~ Spearheaded the successful organization of the Arab Ministerial Consultative Meeting during the 2021 Future Mining Forum, coordinated logistics, secured key stakeholders, and ensured seamless execution~ Initiated and led the project to overlap mining land with Royal Reserve & PIF project lands, enabling strategic land use planning that aligned with national development goals and future investment opportunities

Jeddah, Makkah Region, Saudi Arabia

Jeddah, Makkah Region, Saudi Arabia

Responsibilities: - Identified and engaged potential clients while nurturing long-term relationships with both retail and corporate clients, conducting regular check-ins to understand evolving needs and offering tailored solutions- Implemented consultative sales techniques to build trust and deliver value-based solutions to achieve sales targets- Collaborated with clients to create customized financial plans, introducing products that aligned with their personal and professional financial goals, such as investment accounts or retirement plans- Advised clients on complex financial products, offering insights on benefits, risks, and strategic use. Developed cross-selling strategies to offer additional products based on client profiles, transaction history, and demographic trends- Delivered proactive and personalized customer service, ensuring timely responses to client queries on account management, transactions, and product information- Managed a detailed sales pipeline, tracking leads through various stages, from initial engagement to successful product conversion, optimizing efforts toward high-potential prospects- Coordinated with the compliance team to ensure all customer-related activities were in line with regulatory standards, helping the bank manage risk effectively

Jeddah Governorate, Saudi Arabia

Assessed loan applicants' financial situation and creditworthiness, performed detailed analysis, kept a database, cooperated with loan officers, and offered great customer service.

Jeddah Governorate, Saudi Arabia

Implemented commercial and marketing-specific HR programs and policies, performed market research, produced and managed marketing campaigns, and coordinated with industry specialists.

Saudi Arabia

Oversaw, reviewed, and approved design changes; prepared budgets, bids, and project contracts; conducted geological assessments; collaborated with multidisciplinary teams; provided technical expertise and guidance.

Saudi Arabia

Handled administrative responsibilities such as scheduling meetings, managing employee records, and performing data entry, while overseeing construction activities to ensure smooth project execution.

Saudi Arabia

Gained valuable sales experience as a seasonal seller during Ramadan for three consecutive years, building foundational skills in customer engagement and performance.

Saudi Arabia

Conducted comprehensive bus surveys at the Hajj Terminal during the pilgrimage season for three consecutive years.

Master’S Degree, Technology Management (Global Program & Project Management), 3.92/4

Activities and Societies: The Saudi Student Club at University of BridgeportStrategic Sourcing and Outsourcing & Vendor Management.

English As Second Language, Completed Level 111

Activities and Societies: Research Paper, PresentationsI completed level 4 to level 11

Bachelor’S Degree, Geological Engineering

I studied Engineering Geology.