Faisal Siddeq Email & Phone Number

Spring Hill, Tennessee, United States

Successfully led a team of 13 service engineers utilizing strong leadership skills to efficiently manage a team of technical staff, resulting in a 46% increase in productivity and a decrease in customer wait times by 31%. Implemented a creative and technical approach to problem-solving, resulting in a 25% reduction in customer complaints and an increase in customer satisfaction ratings by 62%. Exceeded established service goals, KPIs while leveraging customer service, sales, and employee management best practices.

Hyderabad, Telangana, India

• Collaborated with the business development team to identify new opportunities for growth, leading to a 32% increase in service revenue within six months.• Provided exceptional customer service by efficiently managing a high-volume workload of accident vehicles for BMW, MINI, and Rolls Royce, resulting in a 90% customer satisfaction rate. Utilized creative problem-solving skills to evaluate and recommend the most cost-effective repairs for accident vehicles, resulting in a 20% reduction in repair costs for customers.

Hyderabad, Telangana, India

As Service Engineer, look forward into the solutions of the BMW GROUP VEHICLES, reported for maintenance or repair, collabrating the demands and requirements of customer to the need of vehicle, managing the technical staff with attention to details.

Hyderabad Area, India

Collaborated with engineering team to successfully execute 3 new projects, resulting in a 15% increase in production efficiency. Utilized advanced precision measuring and testing instruments to identify problem sources, reducing troubleshooting time by 21%. Performed comprehensive preventive maintenance on motors, conveyor systems, and utility machines, following engineering specifications and diagrams, resulting in a 30% decrease in equipment downtime.

Mahbubnagar Area, India

• Worked with teams to support goals and build experience. Evaluated safety simulations using sound materials expertise, modeling skills and advanced testing procedures. Developed market-specific requirements based on differing regulations, cultures, and environments.

Mahbubnagar Area, India

• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs. Tested engine, safety, and combustion control standards to comply with vehicle requirements and issues. Operated a variety of hand and power tools, including diagnostic equipment, to efficiently complete tasks and projects with a 95% success rate. Shadowed skilled craft experts and supervisors to gain knowledge and proficiency in diverse techniques, resulting in a broad skillset that increased job efficiency by 30%.

Master'S Degree, Engineering/Industrial Management & Project Management, 3.9

Project Management || Business Ethics || Design Thinking || Finance for Engineers || Executive Communications

Master'S Degree, Advance Quality Management And Industrial Engineering

Activities and Societies: American Society of Engineering ManagementAdvance Quality Management || Industrial Engineering

Bachelor Of Technology - Btech, Mechanical Engineering

Activities and Societies: Office bearer-PRO of Student Activity Council Member of Society of Automobile Engineering-SAE INDIA Head.

Diploma, Automotive Engineering, 88%

Activities and Societies: Head of Cultural Organisation Head of Student Branch-Automobile EngineeringWith aggregate of 89% ,worked.

Matriculation, 10Th- Icse Board, 91%

Activities and Societies: Office Bearer of School. Captian & Flag bearer of Regional Group-Neptune Multiple Sports & Arts-Winner.