10+ years of technical Consultancy and project management experience in reputed products for banking, telecom, and insurance sector. Experienced in deployment and implementation of sophisticated call center solutions integrated with various channels and network elements. Comprehensive knowledge of incident management, problem management, and all ITSM processes. In depth knowledge to run the call center operations which includes user management and over all call center day-to-day operation. Experienced in interacting directly with key business users and geographically dispersed stakeholders.