Faisal Sultan Email & Phone Number

• Manage a full-fledged marketing department which includes designers and project managers.• Plan, Develop and launch marketing campaigns such as Tamkeens redeveloped programs and smaller campaigns such as Mashroo3i.• Oversee and manage all corporate events under Tamkeen (GITEX, Bahrain Awards for Entrepreneurship, Annual consultation forum, etc.)• Responsible for maintaining the organization’s brand, image, and market positioning.• Translate corporate strategies into creative campaigns and go-to-market strategies.• Lead creative development and create motivating campaigns to drive interest from targeted segments.• Initiate and lead discussions and agreements between multiple parties; internal and external partners including governmental and private entities.• Management of agencies and relationships for all assigned branding, advertising, and event tasks• Created strategies on consumer behaviors with the aim to influence perceptions and create mindsets that align with Bahrain’s Vision 2030 regarding economic prosperity and development.

• Developed the mechanism (evaluation matrices and process) for Tamkeen Sponsorships and manage them. (over 250+ sponsorships annually)• Manage large project budgets and tendering process’. As well as maintain and organize various aspects of proposal received by suppliers. • Manage and organize Tamkeen events (over 100+ events annually)• Created a Policies and Procedures guidelines and manual for the Marketing Communications Department with process flows and formulated KPI’s with targets from scratch.• Representing the Marketing Communications Department in the Internal Audit, Quality assurance and Quality Management System and was part of the core team that achieved ISO 9001:2015 certification for Tamkeen.• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters, DVDs, etc.

• Marketing and customer relationship management in the Training and Grow program previously known as the Career Progression Program.• Engaged in creating a Relationship Strategy with a wide variety of clients.• Creating proposals for Senior management and Executives.• Engage clients and build the relationships into a mutually productive one.• Analyze work flows, evaluate systems and formulate plans.• Recommend strategies and communicate the business needs of clients to other members of a project team to ensure understanding of the clients' challenges and goals. • Monitoring progress against a set of benchmarks and metrics.• Contributing in creating the marketing plan and implementing it.• Evaluating the effectiveness of all marketing activity.• Assist in providing Strategic direction to the development of new and existing major clients/accounts.• Coordinated and reviewed Operation Process Flow to ensure maximum efficiency.

Managed the Contact center quality department and in call performance after creating a 5-month plan on improving standards. Then Awarded with the ISP (Internet Service Provider) of the year in the Middle east and Africa.• Creating Rosters for whole teams.• Leading meetings with executives.• Maintaining team moral and increase motivation.• Created Quality evaluation plans and set KPI’S.• Set a benchmark for in-call performance and created all necessary matrix’ involved to evaluate performance and quality.• Evaluating Call performance for the whole call center and maintaining high level of SLA.• Reporting daily data such as call volume and flow.• Taking action of certain problems like Agent loading and allocation effectively.• As well as all Call Center Agent roles.

• Front Liner in Menatelecom, first communication line to customers.• Picking up calls daily resolving customer issues and queries.• Using system-based Customer relation Manager to perform duties.

Executive Education, Digital Marketing: Customer Engagement, Social Media, Planning & Analytics

Bachelor Of Arts - Ba, Business Administration And Management, General

Advanced Level Of Banking Studies Diploma, Business Administration And Management, General

(Igcse) Of University Of Cambridge Advance Level / A Level

(Igcse) Of University Of Cambridge O-Levels