Faisal Malik Email & Phone Number

London, Greater London, United Kingdom

• Managing and overseeing IT infrastructure operations, ensuring the functionality and reliability of all critical systems.• Single Point of Contact for London infrastructure and data centre management also providing end users support.• Manage and deliver technical and non-technical projects across five active locations.• Focus on automation manual processes, addressing recurring issues, and proactive approach to IT service management.• BCM & DR, overseeing annual tests and failover services between data centres & manage BIA.• Collaborate with out Cyber Security teams to implement IT security strategies & policies. Managing access controls on various levels.• Transitioning services, overseeing contracts, service levels (MSA, SLA, OLA), and manage knowledge transfer.• Aligning IT strategy with business heads to recommend cost-reducing solutions (ROI), reduces interventions, & enhance efficiency.• Assist in preparation budget, participate in IT operations governance meetings, and create roadmaps and priorities.• Ensure compliance & company guidelines for data handling, storage, backup, transfer & processing. Checks & manage DLP processes (GDPR).• Continuously working with security, vulnerability, and patch cycles management (Jira & audit).• As escalation & support, for project-related queries, end users (GM), providing consistent support and guidance.• Office Relocation: Coordinate office moves, liaising with PMs, teams, and stakeholders (COO, CFO, CEO, EXCO).• Maintain and create key documents, including service designs, handbooks, audits (CMDB), and inventories (HLD & LLD).• Team Management: Set team goals, provide leadership, motivation, and coaching.• Service Improvement: Track and implement service improvements, focusing on KPIs and KRIs, and reduce operational risk incidents

London, United Kingdom

London, United Kingdom

Achievements & Responsibilities• Successfully delivered of over 20 new IT products to NBAD, including complex services such as WAN, LAN, wireless LAN, VOIP, and various security and infrastructure solutions.• Ensured a successful ‘go live’ of the project despite delays caused by technical issues, through effective relationship management and coordination with global teams. • Delivered services to the highest standards, achieving and maintaining managed service SLAs.• Collaborated with global delivery teams on a diverse range of IT products and services, including IPCG, LAN, wireless LAN, Avaya IPT and Voice Recording, IPC (Trading Phones), and more.• Oversaw the installation of infrastructure devices, resolved bugs, troubleshot issues, and provided on-site support.• Managed and built strong relationships with stakeholders to ensure successful project execution and service delivery.• Engaged with technical teams, Change/Incident Management, Service Delivery/Contract Managers, Program Directors, and Solution Architects to coordinate and oversee the project.• Created and updated documentation, providing progress reports on each service to all stakeholders.• Implemented and managed services including data center hosting, internet access, end-user hardware, disaster recovery solutions, and Virtual Desktop Infrastructure.

London, United Kingdom

• Delivered ‘white glove support’ to senior Barclays EXCO members and the board of directors globally, ensuring exceptional service and support for high-profile executives.• Managed large-scale UK and international projects, including transforming venues into fully functional offices for major events IMF in Washington DC and the WEF in Davos. Other significant events included Barclays’ UK AGM, SLG, Wimbledon, ATP O2, and high-profile London hotels such as Marriott, Dorchester, Hilton, Langham, and Mayfair.• Played a key role in increasing the availability rate at Barclays' largest global recovery site, supporting Business Continuity Management (BCM) by aiding in test days and team-specific tests.• Acted as a Subject Matter Expert (SME) on various products and services, providing in-depth knowledge and training sessions on new applications, hardware, software, and SMART solutions.• Provided comprehensive support for Barclays IT platforms, central point of contact for office, home, and travel support.• Coordinated with global teams to set new Service Level Agreements (SLAs), improving the efficiency and effectiveness of support services.• Conducted brown bag training sessions on innovative technologies and solutions, enhancing team knowledge and skill sets.• Worked on integrating support teams and OS platforms across Barclays Wealth Management, Investment, and Commercial Banking, facilitating smoother operations and support.• Focused on data security enhancements and the adoption of cutting-edge technology hardware and software to bolster the company’s technological infrastructure.• Adapted to various roles and locations within Barclays, providing versatile support across different business streams.

London, United Kingdom

Worked as a IT Project Manager (part time) for an office relocation company (Awarded Office moves of the year 2006,2007 & 2008), when on client sites it would my responsibility to ensure all IT equipment was relocated and operational within the new designated working space, within a given time scales. This also entailed working with other project managers to coordinate moves up to 10-1500 users over the weekend, ensuring a fully operational status by Monday. Clients included BSkyB HQ, Tesco, Vodafone HQ, SPML, McLaren, De La Rogue and many other blue chip companies.

London, United Kingdom

▪ Providing 1st & 2nd line support to the bank for two major sites within London 199 & 250 Broad gate (Liverpool Street).▪ Supporting various teams and a number of key individual bespoke banking applications. During my time with the bank, I was able to move to different business areas, an individual floor, moved to provide support for senior executives & senior private bankers.▪ Also worked with helpdesk manager to improve 1st line engineer’s knowledge and understanding of the bank applications to increase first time resolutions. Escalating to 3rd line where appropriate and worked on resolution.

London, United Kingdom

▪ Based in HO provided 1 & 2nd line support to 1800 approx. users including Global Directors, also support for remote client sites, such as. AON Insured, DOW Chemical, New Scotland yard, Pinewood studios, British Airways, and other offices of EDS. ▪ Domain & user Administrator, involved creating new shares, granting share access and general user administration. Implemented backup protocols for various client sites, ensuring that the server infrastructure was backed up on daily/ weekly/ monthly bases, to ensure a successful Disaster Recovery. ▪ Acting Deputy Team leader dealing with on- and off-site escalations in the absence of management. Also had a Security Clearance issued from New Scotland Yard to support servers based at Stockley Park (Out of Hours Support).

London, United Kingdom

Worked on a project roll-out (Microsoft Windows 2000) for all BP users, rolling out over 3,750+ desktops and laptops. Started as a contractor then transitioned into EDS.Migrations from MS Windows 95/98 machines to MS Windows 2000 machines, this included data transferring over the network, ghosting machines, installing and setting up non-standard applications. This required the knowledge and understanding of both new software and hardware in order to advise BP employees.