I am a seasoned professional with a deep understanding of both cryptocurrency trading and information technology. With over 3 years of hands-on experience as a P2P cryptocurrency trader, I have honed my skills in market analysis, understanding disputes from user side, payment methods and their limitations in Africa, Various markets in africa including but not limited to Nigeria, Kenya, Ghana, Ethiopia and Uganda, enabling me to address diverse trading scenarios effectively. My experience as a merchant has strengthened my insights into OTC trading, risks, and the nuances of both global and African markets, allowing me to provide informed, high-quality support.My background as an IT Specialist with over 2 years of experience in troubleshooting and network management equips me with a methodical approach to problem-solving and a commitment to operational efficiency. I am dedicated to helping customers feel secure in their transactions by delivering timely, accurate responses, and team collaboration to progressively enhance user experience.
Peer To Peer Platforms
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Peer To Peer Cryprocurrency MerchantPeer To Peer Platforms Nov 2021 - PresentNairobi County, KenyaProfessional merchant trader with three years of experience on the Binance platform, focusing on cryptocurrency trading. I have a deep understanding of the crypto market, applying careful analysis and strategic decision-making. Passionate about blockchain technology, I stay informed on the latest trends.
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Customer Support EngineerLiquid Intelligent Technologies Jun 2023 - Nov 2023Nairobi County, Kenya.Delivered first-level support for the Retail Helpdesk and Managed Services Helpdesk.Managed and updated customer tickets with relevant information for both customers and internal records..Handled customer communication during significant outages by sending notifications and addressing inbound inquiries..Handled the initial response to cases, including acknowledging, resolving, or escalating customer requests or service issues..Managed and updated customer tickets with pertinent information for both customers and internal records. -
Information Technology Asset ManagementKra(Kenya Revenue Authority) Dec 2021 - Dec 2022Nairobi, Kenya.Managed service requests and related incidents within the defined Service Level Agreements ..Monitoring and maintaining computer systems and networks.. Installed and configured computer hardware, software, systems, networks, printers, and scanners, while managing the deployment, relocation, and redeployment of desktops, Citrix VDIs, Huawei Fusion Access, and iPads for company employees..Inventory management and data analysis..Carried out Preventive Maintainance and disposal of obsolete machines . -
InternIct Authority Nov 2021 - Oct 2022Nairobi County, KenyaPDTP cohort VI deployed at Kenya Revenue Authority, bearer and deliverer of the digital promise in line with Kenya’s Vision 2030. -
Technical Support SpecialistMinistry Of Mining Kenya Dec 2020 - Feb 2021Nairobi County, Kenya.Installed, maintained, and upgraded computer equipment software and peripheral devices. . Diagnosing and resolving network connectivity problems for users..Performed tests like pings and traceroute to check network reliability..Configured networks and troubleshooting..Managed data entry and analysis. -
Network Engineer InternPosta Kenya May 2019 - Jul 2019Nairobi County, Kenya.Operated the IT Helpdesk. .Supported IT assets and consumable databases. .Assisted system administrators in managing Data Center Services through third parties..Serviced and maintained the telephone system (PABXY), installed the call biling software and the GSM modules ..Assisted in analyzing SIEM data and developing policies for identity services, switches , routers and the next generation threat protection(NGTP) systems ..Installed, configured, and supported the organization’s Local Area Network (LAN), Wide Area Network (WAN), and internet devices, working collaboratively with staff on network systems.
Faith Mwango Education Details
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Multimedia University Of KenyaSecond Class Honor'S (Upper Division)
Frequently Asked Questions about Faith Mwango
What company does Faith Mwango work for?
Faith Mwango works for Peer To Peer Platforms
What is Faith Mwango's role at the current company?
Faith Mwango's current role is Crypto Trader| IT Specialist | Blockchain Researcher| Ex-KRA.
What schools did Faith Mwango attend?
Faith Mwango attended Multimedia University Of Kenya.
Not the Faith Mwango you were looking for?
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Faith Mwango
Nairobi -
Faith Mwango-Ogega
Clinical Psychologist | 4+ Years Of Experience In Mental Hospitals | Expert In Patient Care, Crisis Management, And Therapy | Mental Health Advocatefor Business Inquiries.Email: Ogegamfaith@Gmail.ComNairobi -
faith mwango
Nairobi -
Faith Mwango
Nairobi
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