Creating a welcoming atmosphere through personalized guest interactions, prompt communication, and attention to detail. Overseeing reservations, coordinating check-ins and check-outs, and managing calendar availability to ensure smooth operations and maximize revenue. Make sure properties are consistently maintained to high standards, addressing any issues promptly, and managing relationships with service providers. Monitoring and managing rental income, expenses, and optimizing pricing strategies to boost profitability and achieve financial goals. Maintaining compliance with local regulations, safety standards, and Airbnb policies to provide a secure and legal rental experience.

Demonstrating the value of Salesforce in driving the program’s goals and objectives. Monitor and track participant progress through Individual Development (IDA) program. Facilitate aspects of Down Payment Assistance (DPA) program in coordination with housing coaches. Verify data entered into Salesforce for accurate and timely reporting to funders. Review monthly, quarterly, and annual reports to funders and NMCAA Board for accuracy and completeness. Process bills related to FMS operations and reconcile the statements each month. Manage billing system for FMS Department and submit bills to MSHDA in timely manner. Prepare invoices for funders and other sources as needed. Provide monthly reconciliation of all FMS Department with Statement of Revenues and Expenditures. Research and assist with grant writing. Prepare FMS programs for reviews and audits..

I was overseeing daily operations, managing a team of employees, and implementing strategic initiatives to optimize efficiency and profitability. My responsibilities included problem solving, performance analysis, and creating a collaborative work environment to achieve company goals. Through effective leadership and decision-making, I contributed to significant growth in revenue and customer satisfaction during my work here.