Providing help and advice to customers using our organisation's products or servicesCommunicating courteously with customers by telephone, email, letter and face-to-face.Investigating and solving customers' problems, which may be complex or long-standingproblems that have been passed.Issuing refunds or compensation to customers in relation to Banks products.Keeping accurate records of discussions or correspondence with customers for futurereference.Organising… Show more Providing help and advice to customers using our organisation's products or servicesCommunicating courteously with customers by telephone, email, letter and face-to-face.Investigating and solving customers' problems, which may be complex or long-standingproblems that have been passed.Issuing refunds or compensation to customers in relation to Banks products.Keeping accurate records of discussions or correspondence with customers for futurereference.Organising meetings, trainings and telcom at the branch. In addition, I am the assistant Branchsecretary during branch meetings.Analysing statistics or other data to determine the level of customer service at the ParklandsBranch.Producing written information for customers, often involving use of computer packages andsoftware.Writing reports analysing the customer service that the Bank provides.Developing feedback or complaints procedures for customers to use.Improving customer service procedures, policies and standards for the Bank in conjunctionwith strategic department.Meeting with office managers to discuss possible improvements to customer service.Training staff to deliver a high standard of customer service when joining.keeping ahead of developments in customer service by reading relevant journals, going tomeetings and attending course Show less

Responsibilities;- General Ledger AccountsReviewing daily suspense General Leger accounts, proxy holdover and transit General Ledger accounts to ensure reversal of entries within an acceptable time frame. Banks TransactionsVerifying the daily transaction call back of source documents against transactional journal to confirm accuracy.Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with approval limits/powers. Funds… Show more Responsibilities;- General Ledger AccountsReviewing daily suspense General Leger accounts, proxy holdover and transit General Ledger accounts to ensure reversal of entries within an acceptable time frame. Banks TransactionsVerifying the daily transaction call back of source documents against transactional journal to confirm accuracy.Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with approval limits/powers. Funds Remittances;-Remit customers funds through Real Time Gross Settlement (RTGS) and Telegraphic Transfers (TT) after due approval.Issuing and advising Funds Transfer department on all international drafts and collection cheques issued for confirmation messages (MT110) to be relayed to the paying Bank. Branch Policies Implementation;-Implementation of established policies, procedures and systems in achieving compliance requirements, efficiency, resource utilization and cost control.Support activities including deposit mobilization, product sales, field activities and ion in relation to company’s’ strategy. Other duties;- Capturing and reconciling outward cheque remittances daily.Document management system processing of deposits and account opening procedures.Maintaining the customers’ standing orders and reviewing the daily report for further action in the Core Banking System. Show less

Responsibilities: Preparation of daily, monthly and quarterly reports to Central Bank of Kenya:-Reports to CBK: - Balance Sheet, Income Statement, Liquidity Statement, Monthly Compliance report, Maturity analysis of assets and Liabilities, Capital adequacy report, Top 20 depositors report, Distribution of Deposits report, Country risk report, Bank charges report, Geographical distribution of branches report, Audited and UN-Audited financial Statements and Interest rate spread… Show more Responsibilities: Preparation of daily, monthly and quarterly reports to Central Bank of Kenya:-Reports to CBK: - Balance Sheet, Income Statement, Liquidity Statement, Monthly Compliance report, Maturity analysis of assets and Liabilities, Capital adequacy report, Top 20 depositors report, Distribution of Deposits report, Country risk report, Bank charges report, Geographical distribution of branches report, Audited and UN-Audited financial Statements and Interest rate spread report. Filing Tax returns and Tax remittance to KRA:-Taxes filed to KRA; - PAYE, Withholding Tax on Interest paid to customers, Withholding tax on services provided by suppliers, Fringe benefit Tax, Excise duty tax withheld on financial services and Reverse VAT.  Making timely payments to suppliers and reconciliation of their statements:-Payments: - Insurance premium payments, Staff medical premiums, Subscriptions, Payment of utility bills, Non-recurrent expenditure payments e.g., on purchase of fixed assets, Donations and Others. Investigating and resolving supplier's invoices and statements under query Computing of internal daily reports to management:-Reports: - Monthly profits Comparative reports, Daily compliance report, Branch wise performance comparative report, Actual VS Budgeted performance report and the peer review report Monthly reconciliations of prepayments and sundry debtors and creditors accounts. Fixed assets :-Maintaining the fixed assets register; additions, depreciation and disposals according to the fixed assets policy and tagging and physical verification of assets. Show less

• Preparing responses and replying as appropriate on behalf of the Managing Director, General Manager and Finance Director.• Handling confidential information and sensitive issues.• Managing the Bank’s e-mail, the Managing Director’s, General Manager’s and Finance Director’s in-trays and diaries and ensuring appropriate priority is given.• Preparing materials for the Board of Directors meetings. • Preparing and sending quarterly Bank charges to Central Bank of… Show more • Preparing responses and replying as appropriate on behalf of the Managing Director, General Manager and Finance Director.• Handling confidential information and sensitive issues.• Managing the Bank’s e-mail, the Managing Director’s, General Manager’s and Finance Director’s in-trays and diaries and ensuring appropriate priority is given.• Preparing materials for the Board of Directors meetings. • Preparing and sending quarterly Bank charges to Central Bank of Kenya.• Making, answering calls and handling queries when appropriate. • Typing, processing and filing correspondence, reports and other materials.• Renewing work permits for top management in our branches. • Organizing travel documents both locally and internationally for senior management.• Maintaining all Banks’ personnel files. Show less

• Opening of accounts.• Selling/buying of foreign exchange currencies.• Preparing debit/credit vouchers depending on transactions.• Ordering and issuing of cheque books to customers and staff.• Issuing, renewal & closure of fixed deposits accounts• Clearing department for clearing both inward & outward cheques.• Preparation of Bankers Cheques.• Stop cheque payments.

• Deliver personalized service over the telephone to customers on various banking products, accounts.• Solicit customers’ feedback and identify problem trends for improvement. • Assisting customers with their enquiries escalate/ re-direct problems when appropriate.• Handling cheques for collection, dealing with both in and outgoing mail. • Checking of vouchers.

• Posting supplier’s invoices using Pastel accounting software.• Reconciling of supplier’s accounts and processing their payments.• Following up on debt defaulters.• Preparing invoices for tenders bought.• Data entry.