At Wichmann Systems Ltd., our team excels in customer relations, ensuring seamless project collaborations and effective issue resolution. With a focus on enhancing customer experiences, we facilitate successful onboarding and delivery arrangements, bolstered by my HR management education at The Catholic University of Eastern Africa.My commitment to professional growth is evidenced through my pursuit of a Bachelor of Commerce and certifications in data analysis, business management, and AI essentials. This academic and practical synergy drives my ambition to deliver integrity and competency within every aspect of customer service and human resources.
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Customer ServiceWichmann SystemsNairobi, Ke -
Customer ServiceWichmann Systems Ltd. Jul 2023 - PresentNairobi County, Kenya Giving quotations and checking on product availability using the ERP system Handling complaints or escalating them to my supervisor.Reconciliation of stock items. Collaborating with cross-functional teams, enhancing project success rates On-boarding of customers. Arranging deliveries. Answering customer questions by phone, email or in person.Welcoming visitors Creating sales orders on the ERP system.Filling of tender and contract evaluation forms.Submitting completed supplier registration forms.
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Procurement /Warehouse AssistantSpicers Eastern Africa Ltd Jan 2023 - Jul 2023Nairobi County, Kenya Receiving of incoming goods and adding them manually to the records. Ensuring that the display of the inventory is organized. Dispatching of stock items to customers. Maintaining accurate stock orders for re-order purposes. Reconciliation of stock items.
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Human ResourcesSpicers Easternafrica Ltd May 2022 - Aug 2022Nairobi County, Kenya• Front Office Receiving incoming and outgoing calls. Welcoming visitors. Issuing out cheques to clients who come to pick up and also handing over the ones to be delivered to our messengers to deliver them. Facilitating calls between staff and our clients and vice-versa.• Stores/Procurement Department Receiving of incoming goods and adding them manually to the records. Ensuring that the display of the inventory is organized. Dispatching of stock items to customers. Maintaining accurate stock orders for re-order purposes. Reconciliation of stock items.• Human Resource Department Responding to staff regarding HR policies, employee benefits and other HR related matters. Assisting in planning of company events. Gathering payroll data like working hours, leaves and bank accounts. Updating employee absence records. Filing HR documents correctly. Providing suitable recommendations to improve HR policies.
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FinanceSk Nafaka Commodities Ltd. Jan 2020 - Mar 2020Nairobi County, Kenya• Debtors and creditors payments recording (endorsement)• Cash office-safe bank reconciliation and overall bank statement reconciliation.• Vehicles fuel management and feeding in the systems.• Journal posting in the system.• General invoices and receiving notes, sorting and filing.• Point of sale (POS) payments confirmations.
Faith Maina Education Details
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In Progress -
Second Class Upper Division
Frequently Asked Questions about Faith Maina
What company does Faith Maina work for?
Faith Maina works for Wichmann Systems
What is Faith Maina's role at the current company?
Faith Maina's current role is Customer Service.
What schools did Faith Maina attend?
Faith Maina attended The Catholic University Of Eastern Africa, Africa Nazarene University.
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Faith Maina
Risk Management | Internal Controls | Governance | Operational Excellence | Strategy | Quality AssuranceKenya -
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