Faith Pullen Email & Phone Number

Charlotte, Nc

First and primary inside contact for product related questions, documentation, quotations, inventory status, product returns, credits and general sales inquiries from our customers and distribution partnersHelp execute regional sales strategies and support the sales efforts of our Regional Sales Managers and Manufacturing Reps within assigned territories and key accountsResponds to requests for quotation by gathering critical information, researching, and communicating the proper… Show more First and primary inside contact for product related questions, documentation, quotations, inventory status, product returns, credits and general sales inquiries from our customers and distribution partnersHelp execute regional sales strategies and support the sales efforts of our Regional Sales Managers and Manufacturing Reps within assigned territories and key accountsResponds to requests for quotation by gathering critical information, researching, and communicating the proper selection of a product or alternative, work with Product Management in more technical situationsUses discretion and judgement when determining and negotiating price concessions to maximize profit while meeting customer needsPoint of contact between distributor and internal departments for larger quotations and special projects with the goal of ensuring appropriate and accurate information is presented and distributed clearly and properlyEnter all incoming orders into the ERP system for my territoryAllocate and release stock per orderVerify customer data and review orders for completenessProvide order information to customers by email, such as unit price, shipping dates, or anticipated delaysCheck inventory records to determine availability of requested merchandise and adjust if necessaryReview system generated reports to proactively follow-up opportunities and effectively communicate with Regional Sales Managers regarding distributor activity / performanceParticipate in product and position related training as provided Show less

Gastonia, North Carolina, United States

Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents for house accountsPlanning and overseeing marketing initiativesAttending conferences, meetings, and industry eventsPlanning effective meetings, seminars, fundraisers, social events, and more

Gastonia, North Carolina, United States

Answer incoming customer inquiriesDevelop meaningful relationships with customers to encourage trust and loyaltyDeveloping quotes and proposals for customersEnter Orders and track progress of order for customersRecord customer information within our customer service databaseSourcing new sales opportunities through inbound lead, follow-up and outbound cold calls and emailsCollaborate with management teams to stay updated on new products, services and policiesEngage… Show more Answer incoming customer inquiriesDevelop meaningful relationships with customers to encourage trust and loyaltyDeveloping quotes and proposals for customersEnter Orders and track progress of order for customersRecord customer information within our customer service databaseSourcing new sales opportunities through inbound lead, follow-up and outbound cold calls and emailsCollaborate with management teams to stay updated on new products, services and policiesEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers and meet sales goals and objectives set by leadership in accordance with the company's customer service policiesOther duties as requested Show less

Gastonia, North Carolina, United States

Manage large amounts of incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policies

Charlotte, North Carolina Area

Partner with Marketing Operations, Planning, Analysis and cross-functional teams to develop marketing plans and direct content to strategically align with corporate and marketing goals.Assist in the development and execution of multi-channel marketing initiatives, marketing calendars, and marketing database. I monitor and report on marketing event results and communicate findings to Marketing teams.Identify opportunities and implement strategic plans to drive… Show more Partner with Marketing Operations, Planning, Analysis and cross-functional teams to develop marketing plans and direct content to strategically align with corporate and marketing goals.Assist in the development and execution of multi-channel marketing initiatives, marketing calendars, and marketing database. I monitor and report on marketing event results and communicate findings to Marketing teams.Identify opportunities and implement strategic plans to drive customer-centric marketing.Assist with execution of tactical marketing directives, changes and other operations/planning functions as needed and deemed appropriate by management. Show less

Charlotte, North Carolina Area

Ensure that Item Master Data is in Sync in all Belk systems.Work with Replenishment & Merchants for new vendor set up and maintenance.Perform Research on all incoming calls, emails, letters and other forms of communication from BSS merchants, vendors, store merchants and other Belk areas relative to item master data and set up. Make all necessary changes to item master data as a result of research and coordination with key… Show more Ensure that Item Master Data is in Sync in all Belk systems.Work with Replenishment & Merchants for new vendor set up and maintenance.Perform Research on all incoming calls, emails, letters and other forms of communication from BSS merchants, vendors, store merchants and other Belk areas relative to item master data and set up. Make all necessary changes to item master data as a result of research and coordination with key stakeholders.Gather, research and take appropriate action regarding Help Desk tickets that are called in by BSS and store personnel.Advise BSS Merchants on item setup and procedures.Work closely with the EDI Control Group regarding electronic interchanges and GXS issues.Utilize GXS on-line catalog to research and resolve set up and maintenance issues for merchants and/or vendors. Perform updates based on any differences in vendor style information that are found to be inconsistent with Item Master Data style information.Coordinate communication and timing of error resolution updates with key stakeholders of Master Data information.Coordinate and/or make appropriate changes in item Master Database to support routine maintenance. Show less

Charlotte, North Carolina Area

Responsible for set up, maintenance and processing merchandise for Belk.com efficiently and effectively to achieve ultimate customer satisfaction and maximize ecommerce sales.Build trusting relationships to instill company loyalty, understanding and cooperation.Utilize systems in order to research purchase orders, resolve customer service issues and troubleshoot content acquisition requests.Identify emerging trends and shop ecommerce competition regularly in order to gain market… Show more Responsible for set up, maintenance and processing merchandise for Belk.com efficiently and effectively to achieve ultimate customer satisfaction and maximize ecommerce sales.Build trusting relationships to instill company loyalty, understanding and cooperation.Utilize systems in order to research purchase orders, resolve customer service issues and troubleshoot content acquisition requests.Identify emerging trends and shop ecommerce competition regularly in order to gain market share from other websites.Work closely with buyers to discuss information about style selling and ecommerce sales to plan.Work diligently with Sample Coordinators, Art Directors and Content Specialists to expedite immediate ship or priority items.Identify opportunities or risks in concentrated areas in order to make our process more efficient.Improve conversion on Belk.com by executing Collections, Patterns, Writing Product Descriptions and Facet Navigation Maintenance.Contributed to eCommerce sales in the Moderate Handbags and Small Leather Goods departments. Show less

Charlotte, North Carolina Area

Execute all aspects of the Advertising Process Recap This Year/Last Year sales analysis for all events.Create and maintain folders for each event with the year’s directives and pagination.Assist the buying teams with allocation of space in the Marketing Workflow System and facilitate advertising turn in.Prepare and assist the VP/DMM with Preview meetings and relay changes to the buying offices after a Preview meeting had occurred.Organize all necessary documents and… Show more Execute all aspects of the Advertising Process Recap This Year/Last Year sales analysis for all events.Create and maintain folders for each event with the year’s directives and pagination.Assist the buying teams with allocation of space in the Marketing Workflow System and facilitate advertising turn in.Prepare and assist the VP/DMM with Preview meetings and relay changes to the buying offices after a Preview meeting had occurred.Organize all necessary documents and copies for Advertising Turn In.Responsible for all Advertising Co-op functions including preparing a seasonal budget and managing buyer collections for the VP/DMM.Create and manage Key Items, Gift’s To Go and Register Items Store Sku Databases.Manage invoicing of the Belk Rebate Program and assist with any Customer Service issues.Assist the VP/DMM and VP Planning in preparing for Strategy Meetings.Assist the VP Planning.Provide support to the Executive Vice President with tasks when needed.Maintain payroll records for 22 Home department associates.Book and confirm travel reservations for all Home and Planning personnel. Show less

Charlotte, North Carolina Area

Worked in two different areas: Men’s and Kid’s.Responsible for setting up and maintaining styles in the Item Database system.Created and maintained orders into the Purchase Order Management system.Processed damaged merchandise that was being returned to the vendor(s).Managed all samples for advertising.