Handling international logistics matters related to International Freight Forwarding, shipping lines & courier companies. ✈️ Air Export from USA to INDIA, CHINA, UK, TH, NL, ID, SG, IL etc.✈️ Warehousing and Distribution, 3PL Management, Product Labeling, Carton and Pallet Labeling.✈️ Production Planning at Supplier End, Procurement, Payments to Suppliers, Pre-Shipment✈️ Supplier Relationship Management✈️ Cargo Booking with Shipping Lines, Airlines, and… Show more Handling international logistics matters related to International Freight Forwarding, shipping lines & courier companies. ✈️ Air Export from USA to INDIA, CHINA, UK, TH, NL, ID, SG, IL etc.✈️ Warehousing and Distribution, 3PL Management, Product Labeling, Carton and Pallet Labeling.✈️ Production Planning at Supplier End, Procurement, Payments to Suppliers, Pre-Shipment✈️ Supplier Relationship Management✈️ Cargo Booking with Shipping Lines, Airlines, and Consolidators.✈️ Documents such as SLI, Bill of Ladings, TSA, Cargo Manifest, Commercial Invoice, Packing List, RC, POD, MAWB & HAWB, and AES✈️ EDI & EAWB submission✈️ Constantly Monitors Shipments from Pick-up until Cargo delivery.✈️ Classification of Tariff Code.✈️ Preparation of Rates and Quotation✈️ Export Compliance✈️ Warehousing and delivery management✈️ Expert in data entry operation and Data Scraping (Company Name, Address, Email, Phone Number... etc.)✈️ Trucking experience with Load Manager, Sylectus, and Primus. CargoVan, Box truck, and Reefer truck dispatching.✈️ Outbound and Inbound domestic trucking such as FTL and LTL✈️Billing Show less

❣ Answering Customer Queries:Respond promptly to customer inquiries, providing accurate information and assistance.Address customer concerns with professionalism and empathy.❣ Problem Resolution:Effectively resolve customer issues, ensuring a positive resolution experience.Collaborate with technicians to troubleshoot problems and provide timely solutions.❣ Appointment Booking:Schedule and manage customer appointments efficiently.Coordinate with… Show more ❣ Answering Customer Queries:Respond promptly to customer inquiries, providing accurate information and assistance.Address customer concerns with professionalism and empathy.❣ Problem Resolution:Effectively resolve customer issues, ensuring a positive resolution experience.Collaborate with technicians to troubleshoot problems and provide timely solutions.❣ Appointment Booking:Schedule and manage customer appointments efficiently.Coordinate with technicians to ensure timely arrival and completion of service appointments.❣ Ensuring Customer Satisfaction:Proactively seek feedback from customers to assess satisfaction levels.Take necessary actions to enhance customer experience and loyalty.❣ Inbound and Outbound Calls:Handle inbound and outbound calls with courtesy and professionalism.Provide information about services, pricing, and company policies.❣ Email Correspondence:Professionally and promptly respond to customer inquiries and concerns via email.❣ Communication of Company Interests:Effectively communicate company interests and policies to customers.Keep customers informed about promotions, service updates, and relevant information.❣ Dispatcher Duties:Dispatch technicians for appliance repairs in a timely and efficient manner.Coordinate schedules to optimize service delivery and minimize downtime.❣ Acquired skill sets while performing the role:- Proven experience in customer service, with a strong focus on email communication.- Exceptional written communication skills with a keen attention to detail.- Ability to multitask, prioritize, and manage email correspondence effectively.- Familiarity with email management systems, dispatching software, and CRM software.- Problem-solving skills and ability to adapt to evolving customer needs. Show less