Faiyaz Shaikh Email & Phone Number

Pune, Maharashtra, India

BISO Function, Mergers & Acquisitions Compliance, System Certifications, ClientRFP Defenses & Contract Reviews, Customer Security Incidents & Business SecuritySuccess Management & Compliance, Risk & Exceptions Management, InternalQuality Assurance & Continual Improvements.

India

Pune & Mumbai

Pune Area, India

Infosec & BCP Management team member across sites.

India & Uk

Achievements:Successfully Completed ISO 9001 & 27001 Certification & Re-certification cycles for both India & UK SitesTrained and lead a team of Internal Auditors for both ISO certificationsPlanned, tested and successfully completed DR plan for BCP Responsibilities include:Budget for surveillance audits & internal auditor/awareness training programsCoordinating routine updates to the detailed information supporting the Business Continuity Procedures.Ensuring that all technical components of the Business Continuity Plans are successfully tested at least annually, or whenever significant changes are made to those components.Chair management reviews and recommend changes to the system for continual improvement.Plan & conduct timely internal/external audits and review procedures, risk assessments, etc. for both India & UK sitesKey Responsibilities: AM – Transitions ManagementInteract with the Client at regular intervals, work at resolving issues, lead a team of people, ensure that the documentation is produced according to the project deadline dates and to the expected quality, manage the ramp up back in the delivery centre.Transitions:Transition of processes from the clients end to the offshore/ near shore site as well as assisting internal customers manages process improvement.Work with cross-functional teams including end client representatives to analyze requirements, changes in existing processes and workflows or upcoming projects.Deliver all Service Transition Projects and Programmes in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)Produce detailed project plans to manage interdependencies Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issuesMonitor the programme/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented

Quality Management; Re-designation from Team Leader Operations) Key Responsibilities:To define, approve & supervise Quality monitoring, assessment guidelines & parameters as per SLA to ensure optimum quality and to implement Quality Monitoring, Coaching activities, Training modules based on Quality reports.Designing and Implementing Dashboards for the entire Quality department.Supervise/convene regular inter-departmental meetings to develop & implement strategies for Excellent Service Delivery, Optimum Quality Assessment for Client, Team Motivation, etc.Identifying possibilities to Add Significant Value or Improvement to processes from Clients perspective.Mentoring and creating opportunities to direct repartees by multitasking and involving in all key initiatives.Liaison with the Client and the Account Manager towards meeting Client expectations.Performing RCA, Strategizing and identifying areas of improvement and taking necessary Corrective & Preventive actions.Raising VOC to the Client by conducting C-SAT surveys.Using the DMAIC methodology to root out and eliminate the causes of defects

Responsible for effective provisioning, installation, configuration, operation and maintenance of systems hardware and software infrastructure. Participate in technical research and development to enable continuing innovation within the infrastructure.Key Responsibilities:Designing and implementing connectivity between Wide Area and Local Area Networks.