Possessing a wealth of multi-disciplinary experience in Customer Service, marketing and sales with a proven record for delivering growth. Highly analytical professional with experience leading cross-functional teams to deliver innovative and engaging solutions across retail and business banking platforms. A strategic thinker who has created successful commercial projects, with strong ability to work under pressure, within tight time scales, whilst ensuring all regulatory, risk and compliance requirements are managed to the highest standards. Adept at developing strong relationships both internally and externally and able to think and act strategically from both a product and customer perspective by identifying customer needs and building a mutual trust and understanding