Faiz Isas Ali Email & Phone Number

London, England, United Kingdom

• Managing client inquiries via phone and email, addressing both initial and follow-up questions and concerns at the first and second support levels.
• Procurement of IT hardware for clients and managing inventories.
• Citrix Administration – skilled in monitoring and managing virtual desktop and application environments, ensuring optimal performance, troubleshooting issues, and providing efficient end-user support for a seamless.
• Deploying iOS devices for users, managing user devices via Azure/ Intune.
• Accountable for creating documentation for new procedures and establishing standardized processes for dissemination among IT personnel.
• Tasked with routinely maintaining COMMS room devices to ensure they operate at peak performance.

Brentwood, Essex, United Kingdom

Brentwood, Essex, United Kingdom

-Provide 1st line telephone support for internal and external clients.-Using Active Directory to unlock users account and view permissions on the user account.-Facilitating technical integrations between key stakeholders.-Closely working with IT Incident problem management team to create reports on trends of problem/issues and create problem record on.

London, United Kingdom

-Training users and new staff to use computer programs and system.-Served as first point person for troubleshooting.-Perform routine upgrades on existing systems-Answering user’s questions and general enquiries.-Implementing hardware and software testing procedures.-Creating E-mail domains on hosted Exchange server.-Creating users on Active Directory with.